Contract Support & Performance Manager

We have an opportunity for a Contract Support Manager to join our team in Chatham, responsible for leading and motivating the team to provide an efficient, accurate and effective support and administration service, ensuring resources are allocated effectively to meet business needs.

Here are just some of the activities that you'll get involved with...

• Lead and manage your team including conducting appraisals, 1-2-1s, performance management etc.
• Develop effective and efficient reports and presentations to be used by senior management.
• Create and develop processes and procedures ensuring, relevant information is collated and can be utilised.
• Use Management Information systems to effectively capture and report accurate data, ensuring timelines are met.
• Overall responsibility for dealing with external and internal stakeholders.
• Undertake activities to ensure information is accurate and to up to date.
• Answer escalated queries ensuring that customer needs are met.
• Dealing with complex administrative processes and procedures and advise and guide stakeholders.
• Undertake general office administration including incoming telephone call handling, reception duties, arranging/receiving deliveries
• Arranging meetings, conferences, seminars, training, accommodation and attendance; agenda production, minute taking and production; letter production.
• Ensure compliance with Health, Safety, Quality, Environmental and Fleet legislation and Company standards, processes and policy.

We would love to hear from you, if you can demonstrate...

Computer literacy and developed communication skills are a prerequisite, along with previous experience of leading and managing. We're also keen to receive applications from candidates who have worked in the utilities sector.

Our Company

Every day we work smarter, greener and use our imaginations.

Our purpose at Clancy is simple - we make life better for everyone’s growing families. We play a vital role in providing fresh drinking water and power to millions of homes and businesses and so much more.

We are one of the biggest family owned construction businesses in the UK and we care about our people, our clients and the environment.

What Next

You apply, and we respond within two weeks (we know how annoying it is not to hear anything back)! If you don’t receive feedback within that timescale, please don’t be afraid to chase us - one of our values is to do what we say we will do!

Benefits

In addition to helping you reach your career goals, a competitive salary, pension, healthcare and holiday allowance starting at 24-26 days per annum, we also offer perks including Clancy Xtras, our employee benefits programme with discounts for numerous well-known retailers such as Tesco, Sainsbury’s, Currys PC World and Vue Cinemas, cycle to work scheme as well as an Employee Assistance Programme.

Clancy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all our employees. If you require any reasonable adjustments to be made for you to attend an interview, please do let us know and we will be happy to accommodate.

We are proud signatories of the Armed Forces Covenant and Disability Confident Committed.