People Manager

THE ROOF GARDENS

The Roof Gardens is a social club in the sky, 100 feet above the streets of Kensington. Close to an acre of private gardens with views across London to the horizon, The Roof Gardens is a new generation members club. A place of escape, bursting with wildflowers, olive and mulberry trees, grassy lawns and hidden nooks. An Art Deco gem created in 1938, The Roof Gardens has a legendary legacy. People have come together, the curious, creative, riotous, radical and respected alike. Every chapter scatters their seeds in the soil; we are merely the latest gardeners in its ongoing story.

Created for season-by-season, morning-to-moonlight experiences. Al fresco Italian in the Walled Garden, vibrant, healthy twists on club classics in the Sun Pavilion, live performances and cosy cabanas in the Spanish Garden and late-night revelry in our den of decadence, the Biba Bar. Curated talks, debates, supper clubs and intimate celebrations in Esme's private villa. The Roof Gardens’ community is united by open-mindedness, optimism and kindness, not defined by background.

THE ROLE

We are looking for a People Manager to join our team. As a pivotal member of our People team, you will be ensuring we are following best practice for all aspects of the department and finding ways to elevate team member experience which will position the club as a ‘best-in-class’ employer.

This role will be responsible for driving a seamless day-to-day People functions including recruitment, payroll, development, engagement, employee relations, diversity, equity, inclusion, wellbeing, benefits, policy and compliance/operational management. You will be responsible for creating a positive experience for our people, interacting with colleagues throughout the business daily and working to make The Roof Gardens a great place to work.

Your main responsibilities will include:

● Work closely with the People Director to deliver the People strategy across The Roof Gardens (TRG)
● Develop and implement initiatives together with the People Director to support the following People strategies: Performance Management, Talent/Succession Management, Compensation and Benefits, Employee Communication (Internal & External), Employee Relations, EDI, Wellbeing, Benefits and Employee Engagement & Retention
● Manage the full team lifecycle for TRG
● Align all internal and external HR practices with the TRG’s ESG and CSR strategy where it relates to people, including ‘best in class employer’ practices
● Responsible for creation and continuous improvement of policy and process
● Support managers/ by providing day to day advice on all People/HR matters, coaching where needed to continually improve their effectiveness
● Manage and review the induction programmes for new team members and run the Company Induction; ensure all new starters attend
● Responsible for managing Employee Relations (ER) queries and escalated cases, with support from the People Director should it be needed.
● Oversee general HR processes including management of compensation, reviews, absences, administration of files, analysis of reports on key people metrics
● Ensure People administration is 100% compliant with statutory requirements by ensuring regular audits.

Recruitment & Retention

● With People Director position our brand as an employer of choice through effective recruitment strategies that attract talent and build a talent pool for effective succession planning within the business.
● Lead the end-to-end recruitment process to attract and retain talent including creating job descriptions, posting jobs online, hosting recruitment days, pre-screening applicants, conducting interviews and onboarding colleagues and any other associated tasks to attract aligned talent that add to the culture
● Ensure new starters are issued correct employment paperwork and liaise with managers to ensure that all new starters also receive a team/department induction
● Build a talent pipeline and maintaining an up-to-date database of CVs via the ATS

Diversity, Equity, Inclusion and Culture
● Establishing positive working partnerships with all departments to make sure we continue to develop and improve our employee EDI and culture whilst driving business performance
● Support the People Director with organising the social events, initiatives and recognition programmes that are values aligned

L&D and Performance Management
● Responsible for all learning and development activity, overseeing the LMS (Mapal/Flow)
● Manage and drive annual performance review system for The Roof Gardens and work with managers to identify and meet developmental needs arising from reviews
● Monitor the standard of performance reviews and coach managers where necessary.

Finance, Pay & Benefits

● Manage Recruitment & Training budget under direction from People Director
● Liaise with the finance team to execute monthly payroll administration including tronc
● Research and develop compensation, benefits and wellbeing initiatives to support team members and effectively communicate benefits

Compliance, Data and Health & Safety

● Oversee the monthly HR Data Dashboard ensuring all data is up to date on key areas
● Ensure all legal, compliance, policies and procedures are adhered to
● Ensure all data is accurate and compliant with statutory requirements to provide reporting and analysis
● Ensure GDPR guidelines are upheld at all times in relation to team members and candidate personal information
● Comply with the Company Health and Safety Policy and guidelines and ensure all team members receive appropriate Basic H&S Training
● Comply with organisation confidentiality and information security policies at all times.
● Ensure full adherence and compliance to the premises licence operating requirements as directed by management.

The skills and experience which will help you succeed in this role

• Passion for championing diversity, equality, equity and inclusion and wellbeing
• Proven experience in a similar business in the luxury market, preferably with CIPD qualifications
• Knowledge of HR best practice and relevant legislation, with demonstrable experience in managing a range of ER issues/cases
• An eye for detail, with the ability to look ahead and pre-empt issues or challenges
• You will need to be an excellent communicator with great organisational skills
• You will possess a friendly, characterful demeanour and take genuine pleasure in supporting your colleagues
• Discretion, empathy, integrity and compassion
• A conscientious, methodical and meticulous approach to maintaining of databases and employee records
• Proactive, innovative and creative when delivering people strategies
• Strong network within the hospitality industry to support us in our recruitment needs.

 

 

Benefits

• Salary above market rate plus tronc
• 30 days (inc BH) holiday which increase by 1 with each complete year of service + 1 extra day to celebrate YOU and another day to volunteer
• Free healthy meal during your shift
• Growth opportunities, both personally and professionally
• Breakout spaces where you can shower, securely leave your things, and relax with colleagues
• Uniform and laundry
• Zen, multi-faith space, and retreat
• Financial platform Wagestream
• Statutory pension contributions
• A safe journey home - £20 Uber Credit if you finish work between 12-5am

We are a community united by attitude, curiosity and optimism, not defined by background. We celebrate individuality and free expression. It doesn't matter where you have come from, it's where you are going. The Roof Gardens is a welcoming place of acceptance where growth is nurtured, experiences are shared, stories are exchanged and ideas are born.

If you’d like to join us on the next chapter of The Roof Gardens, we’d love to hear from you.