Catering Manager | Monday to Friday | 8am to 4pm

A stunning B&I location in Central London (Southbank) for a a British multinational consumer healthcare company. Catering for approximately 360 people daily. We offer an innovative honesty grab & go offering with a fabulous coffee bar, high end hospitality and pop-ups. The role is a hands on Monday to Friday operation.

We are looking for an experienced Catering Manager to lead the team at one of our fabulous locations in Central London.

This role will be working closely with the location team and the client's community team, along with the operations manager to ensure that the day-to-day catering and hospitality is delivered to an exceptional standard. You will be experienced in a similar role. Whilst ensuring all catering operations are executed well, you will also be able to manage the financial budget and paperwork for the location.

Job Summary:

• To lead the catering team with the day to day service of the staff dining facilities across the site, to liaise with the central kitchen in the delivery of day to day and hospitality events.
• To deliver both the client agreed budget and the company annual budget.
• To develop and implement the members and staff dining and hospitality facilities across the site ensuring the quality of food and level of customer service, presentation of the dining and service areas etc are maintained to the agreed standards.
• To prepare, comment and report upon the monthly and annual Profit & Loss Operating Statements for Thomas Franks.
• To develop each area of the catering offer in line with client expectations/budgetary constraints and agreed offer development plans.
• To be responsible for the day-to-day operations of all catering facilities throughout the year working in line with the requirements of the business.
• To assist in the process of change in the departments though setting standards and motivating staff to deliver them.
• To liaise with members and client via customer interaction and relevant member forums to make sure there requirements are met at all times.
• To deliver the Food Services operations as directed by the Operations Manager to include members / staff dining and any internal and external hospitality
• Create and nurture an environment that emphasises motivation, empowerment, teamwork and a passion for service.
• To provide excellent food and customer service and respond quickly and proactively to customers needs
• To develop the food offer in line with current market trends and to the standards outlined in the Thomas Franks company values
• Establish and maintain open, collaborative relationships with all departments and ensure all members of your team do the same.
• Ensure compliance with all Thomas Franks Food & Beverage policies, standards and procedures by training, supervising, follow-up and hands on management
• Maintain and develop service standards in all dining areas including the cleanliness and presentation of the room
• To have full knowledge of the Clients Safeguarding, Health & Safety, Fire and Accident and reporting procedures
• To carry out effective induction, review and development plans for staff within the areas managed and to maintain appropriate records
• To undertake any reasonable duties that may be required relating to the effective operation and development of commercial areas as directed by the Operations Manager

Essential:

• Proven experience of delivering excellent food standards
• Be a hands on Catering Manager leading the team in service
• Proven ability to communicate with clients and deliver agreed objectives and goals
• Competent computer skills, knowledge of computer software, internet browsers, etc
• High level of communication, to include reading, writing, oral and listening
• Customer and personal service skills, proven track record of customer service achievements
• Ability to work as part of a team
• Analytical/critical thinking, ability to gather and organise information using logical and systematic processes
• Excellent interpersonal skills
• Proven ability to manage a team and achieve high performance through motivation
• Strong customer service ethos
• Must have the flexibility to work to the needs of the business

Benefits

• Wider wallet scheme (discounts at major retailers, restaurants, gyms etc).
• Free meals on duty
• Volunteers leave - up to one day per year.
• Enhanced maternity, paternity and adoptive leave.
• Cycle to work scheme.
• Recommend a friend bonus.
• Unrivalled individual training and development.
• Well established apprenticeship programme.
• Team & company social events.
• Employee assistance programme.
• Workplace pension.
• Excellent career progression within a leading independent contract caterer.

About us

Thomas Franks is a founder led, fresh food catering business with a focus on excellence and service delivered with individuality, passion and style. We are unique in every approach and our clients, and our people are paramount to our daily success.

All applicants must be able to demonstrate that they have the Right to Work in the UK to be considered for this role.

Diversity and Inclusion at Thomas Franks

We actively encourage applications from candidates from diverse backgrounds and continue to develop a culture of growth and inclusion and would like to invite applications from groups who are currently under-represented, because we believe greater diversity leads to exceptional results and provides a better working life.