Software and Automation Specialist (50% National Travel)

The Opportunity

We are seeking a talented Software & Automation Specialist to join our dynamic Team. This team plays a crucial role in overseeing and maintaining the specialised management software used in hospitals, clinical laboratories and private diagnostic centers. If you're passionate about cutting-edge technology and thrive in a mission-critical environment, this is your opportunity to make a real impact in the healthcare sector—improving lives and expanding the boundaries of human health through science!

In this role you will be responsible for providing remote application support to hospital customers, ensuring their needs are met quickly and effectively (50%), as well as handling the installation and configuration of hardware and software solutions at customer sites nationwide (50%). This role offers a dynamic mix of problem-solving and hands-on implementation. 

Principal Accountabilities:

• System Issue Management: Address and resolve system-related issues such as backup server configurations, new PC setups, permissions, and network access points.
• Hardware Maintenance: Oversee hardware maintenance activities, including performing technical interventions on diagnostic instruments as needed.
• Software Issue Management: Handle software-related challenges, such as SQL/DB configurations, ensuring all installations meet customer requirements and specifications.
• User Training: Deliver effective training sessions to customers, ensuring they are confident in using the software and its functionalities.
• Customer Service & Relationship Building: Provide exceptional customer service, fostering strong relationships with clients by efficiently resolving issues and maintaining clear, proactive communication.
• Troubleshooting & Solution Optimization: Actively troubleshoot technical issues and strive to identify and implement the best solutions to meet customer needs and enhance system performance.
• Collaboration: Work closely with colleagues across the business to share knowledge, align strategies, and ensure the highest level of service delivery to customers.

Qualifications Required

• Diploma or Degree in a relevant technical field (IT, Software Development, Software Engineering or similar)

Skills and Knowledge

• Strong knowledge of Windows operating systems in both server and desktop environments (Mandatory).
• Proficiency in SQL language and experience with relational databases, including creating and managing data, queries, and stored procedures (Strongly preferred).
• At least an intermediate level of English (B2) in both oral and written communication is required.

Experience Required

• Demonstrated technical expertise aligned with the skills outlined above.
• Flexibility and willingness to travel frequently across the country, as the role involves on-site customer visits and installations.

Our Values

• Embrace the unknown - every big idea starts with a bold, fundamental question: What If?
• Passion for people - our people are our greatest asset and fuel our success in service of humanity.
• Collaborate for success - we put team before self to achieve the unexpected with transparency, accountability and integrity.
• Partner with purpose - we inspire new paths with customers to accelerate positive outcomes.

Benefits

We offer a wide range of benefits, including:

• Company Car
• Smartphone and Personal Computer 
• Complementary refreshments on-site
• The opportunity to be part of a collaborative, dynamic work environment with a warm and friendly culture
• Personal development; Take advantage of our Skillsoft learning and development platform, offering a diverse range of modules to support your personal and professional growth.
• Fully equipped Kitchen in HQ