We have an exciting opportunity for an experienced Senior Reception Supervisor or a Junior Reception Manager ready to take the next step in their career to join our Front Office team as Reception Manager. Typical shifts are 7am – 3:30pm and 2:15pm – 10:45pm, however flexibility is essential.

This is a hands-on, operational role based at Reception, where you will play a key part in delivering outstanding guest experiences and ensuring smooth daily operations. As the first point of contact for many of our guests, the Reception team is central to our success, and this role is critical in maintaining consistently high standards of service.

Why join the Wren’s team?

At The Wren, we love what we do, and we’re looking to grow our team with people who share our passion for success. We want individuals who will bring their own style to every experience and put our guests at the heart of everything they do. We pride ourselves on our team, and we work hard to take their careers to new heights. As part of the Wren's team, you will enjoy a range of benefits, including:

• Stream – flexible access to your earned salary & financial coaching App
• A paid day off for your birthday
• 24/7 Employee Assistance Programme for you and your family
• Saroving Rewards for going the extra mile & delivering exceptional guest service
• Employee appreciation events
• Family & Friends Accommodation rates & employee F & B discounts at all hotels in the group
• Opportunities for training and development & recognising your potential

You will bring:

• Experience in a 4/5-star hotel Reception environment, with exposure to both corporate and leisure markets
• Strong operational knowledge of Reception, Reservations, and Night Audit
• Working knowledge of Opera
• Proven leadership, coaching, and team-building skills
• High personal standards, excellent presentation, and a confident, professional manner
• Strong written and spoken English and good Microsoft Office skills
• A self-motivated attitude with the ability to motivate and inspire others

As Reception Manager, you will:

• Lead and maintain exceptional Front Office standards and guest satisfaction
• Ensure SOPs are in place, regularly reviewed, updated, and fully implemented
• Train, coach, and develop the Reception team, maintaining full training records
• Maximise departmental profitability through effective upselling and cost control
• Manage payroll and departmental expenses in line with business levels
• Carry out inductions, appraisals, and performance reviews, setting clear objectives
• Foster strong communication across departments, particularly Front of House, Revenue, Housekeeping and Maintenance
• Undertake Duty Management shifts as required

In line with the requirements of the Immigration, Asylum and Nationality Act 2006, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.