Guest Service Assistant - Housekeeping (Maternity Cover)

Holiday Inn Express London Gatwick - Crawley has just completed a £500k makeover. It has seen 73 of the hotel’s spacious bedrooms and the conference room enjoy a stylish renovation to provide contemporary comfort for business and leisure guests. With 138 spacious bedrooms, the hotel is located just 3.7 miles from Gatwick Airport and five minutes from Manor Royal business park.

Guests can revel in fresh décor, power showers and individual air conditioning as they unwind on new Hypnos king-size beds with flat-screen TVs. The hotel’s meeting space has the capacity for up to 25 delegates theatre style and boasts upgraded facilities including new lighting and AV equipment. The hotel also offers an onsite bar showing the latest Sky Sports.

Job Description

Though this role is based mainly in the housekeeping department, as Guest Service Assistant your responsibilities include: ensuring guest rooms are presented to a high standard, whilst also having the experience to work in the bar, kitchen and restaurant areas, being flexible within their role supporting any department in line with business demands.

What We Offer

We want our staff to enjoy coming to work and provide a friendly and supportive environment for you to work in. You’ll develop personally through meeting and working with people from all over the world as we create memorable guest experiences together, and for those keen develop you’ll have the opportunity to explore the business with various career options. In addition, on offer:

• 28 holiday days (pro rata for part time)
• Automatic Enrolment into a workplace pension scheme
• Heavily discounted hotel stays and food & beverage discounts
• Use of worldwide IHG team member rates
• Uniform
• 24/7 Employee Assistance Programme for you and your family

About Us

Holiday Inn Express London Gatwick – Crawley has just completed a £500k makeover which has seen 73 of the hotel’s spacious bedrooms and the conference room enjoy a stylish renovation to provide contemporary comfort for business or leisure guests. With 138 spacious bedrooms the hotel is located 3.7 miles from Gatwick Airport

Role in our Family

As a Guest Service Assistant, key to your role:

• To ensure all rooms are turned around in an efficient manner
• All rooms must be cleaned, sanitised and prepared in accordance to SHG and Brand guidelines.
• Support your line manager in ordering and maintaining linen stock.
• To maintain the reception, food and beverage outlets, public areas, stores, back office and staff areas in a clean and tidy condition.
• Deal with any guest queries/complaints in a polite and friendly manner ensuring guest satisfaction
• All complaints, comments, special requests and other business to be recorded in the daily handover log.
• To clearly communicate with other departments to ensure minimal impact on guest service.

What Happens Next

Does the role suit your skillset? Apply now, this takes a second, you’ll just need to provide some contact details along with a CV. Next, we’ll review your details, and if successful we’ll invite you to meet one of the team to learn more about you, and your experience and let us tell you more about the Splendid Hospitality Group. The Splendid Hospitality Group is an equal opportunities employer and a disability confident committed employer, committed to hiring a diverse workforce and sustaining an inclusive culture.