Operations Advisor

Opened in October 2015, Hilton London Bankside represents the next generation of design-led Hilton Hotels. Each part of the property has been carefully created to reflect the fascinating history and ambiance of the surrounding area, combining the authentic urban grittiness and polished contemporary design.

Set in the heart of Bankside, just steps from some of London's most famous landmarks such as Tate Modern, Borough Market and The Shard, Hilton London Bankside is home to 292 stunning guest rooms including 25 bespoke suites which offer breathtaking views of the city skyline. In addition, the hotel brings a new neighbourhood eatery, OXBO Bankside to the area, alongside The Distillery, a cool and casual bar.

The hotel also features Bankside's largest and most exquisite Ballroom accommodating up to 700 guests’ theatre style or 500 in a banquet setting. With a private entrance, a 6-metre-high ceiling, dramatic chandeliers, a balcony and sweeping marble staircase leading to the Bankside Ballroom, this is a spectacular venue for any grand celebration, fashion show, awards ceremony, or corporate event.

Our award-winning, design-led hotel will be adding 76 beautifully crafted new rooms, bringing our total offering to 368 rooms by Q1 2026.

Job Description

Reporting to the Hotel Manager, the Operations Executive position aims to create a supportive and organised environment for the team, enabling Hotel Manager to focus on strategic responsibility and contribute to the overall success of the Hotel operations.

What We Offer

We want our staff to enjoy coming to work and provide a friendly and supportive environment for you to work in. You’ll develop personally through meeting and working with people from all over the world as we create memorable guest experiences together, and for those keen develop you’ll have the opportunity to explore the business with various career options.

In addition, on offer:
• Hilton Hotel worldwide discounts – rooms from £45 per night with 50% off in Food & Beverage
• Employee Recognition, Rewards and Events
• Recommend a Friend – £350
• Season Ticket Loan
• Cycle to Work Schemes
• Discount Chiropodist & Back therapy in the Hotel
• Guest Experience – complimentary stay in the hotel for you (and guest / family) with free dinner, breakfast and use of pool and gym
• Bespoke Training & Development opportunities – leadership programs, complaint handling, Master Inn Holders, etc
• Opportunities to work and support our Local Communities

About Us

TSet in one of London’s oldest and most culture-rich parts of the capital, Hilton London Bankside is ideally located just a walk away from some of London’s most famous landmarks including Tate Modern, Shakespeare’s Globe, Borough Market and The Shard.

With a strong focus on design, each part of the property has been carefully created to reflect the fascinating history and ambiance of the surrounding area, combining the authentic Bankside urban grittiness and polished contemporary design.

You will find us very centrally located and withing walking distance from several tube stations:
Southwark tube station – 5-minute walk
Blackfriars tube station – 5-minute walk
Waterloo Station – 13-minute walk
London Bridge tube station – 15-minute walk

Role in our Family

As Operations Executive, key to your role:
• Assist Hotel Manager with admin and day to day business support.
• Organise trainings as directed by Hotel Manager.
• Mange and respond Guest feedback via all channels.
• Manage all guest correspondence including public signages and in house letter distribution.
• Maintains a high level of communication and feedback within the operations departments.
• Coordinates weekly operations meetings by preparing agenda, tracking on going items, recording notes, and distributing to departments.
• Creates necessary Purchase Orders via PW when required by Rooms Division and filing them.
• Will be required to work as an additional Journey Ambassador during times of heavy check out, check in or during high volume events.
• Duties as directed from Hotel Manager.
• Assist Front Office with calls.
• Manage Hotel Manager’s calendar / meeting schedules and take meeting notes.
• Manage and track on weekly floor walks.
• Be part of the Hotel Blue Energy.
• Assist Hotel Manager with ongoing projects.

What Happens Next

Does the Operations Executive role suit your skillset? Apply now, this takes second, you’ll just need to provide some contact details along with a CV. Next, we’ll review your details, and if successful we’ll invite you to meet one of the team to learn more about you, your experience and let us tell you more about the Splendid Hospitality Group.

The Splendid Hospitality Group is an equal opportunities employer and a disability confident committed employer, committed to hiring a diverse workforce and sustaining an inclusive culture.