Events Planner

Opened in October 2015, Hilton London Bankside represents the next generation of design-led Hilton Hotels. Each part of the property has been carefully created to reflect the fascinating history and ambiance of the surrounding area, combining the authentic urban grittiness and polished contemporary design.

Set in the heart of Bankside, just steps from some of London's most famous landmarks such as Tate Modern, Borough Market and The Shard, Hilton London Bankside is home to 292 stunning guest rooms including 25 bespoke suites which offer breathtaking views of the city skyline. The hotel also includes one beautiful penthouse apartment which boasts its own private roof terrace, a 100m2 entertainment area and views across the London skyline. In addition, the hotel brings a new neighbourhood eatery, OXBO Bankside to the area, alongside The Distillery, a cool and casual bar.

The hotel also features Bankside's largest and most exquisite Ballroom accommodating up to 700 guests theatre style or 500 in a banquet setting. With a private entrance, a 6-metre high ceiling, dramatic chandeliers, a balcony and sweeping marble staircase leading to the Bankside Ballroom, this is a spectacular venue for any grand celebration, fashion show, awards ceremony or corporate event.

Job Description

Execute all aspects of the contract along with corresponding arrangements between the hotel and customer during the meeting or event. Acts as liaison between the customer and the hotel by directing each department within the hotel as to their specific role in the on-site event. Successful achievement of this goal will ultimately result in a major contribution to the re-booking of business for future dates. Maximizes revenues through effective up-selling of products and services. Promotes services for future business. This role is key to ensuring that clients’ visions are brought to life with exceptional service and meticulous attention to detail, ultimately enhancing the hotel’s reputation as a premier event destination.

What We Offer

We want our staff to enjoy coming to work and provide a friendly and supportive environment for you to work in. You’ll develop personally through meeting and working with people from all over the world as we create memorable guest experiences together, and for those keen to develop you’ll have the opportunity to explore the business with various career options. In addition, on offer:

• 28 holiday days (pro rata for part time)
• Automatic enrolment into a workplace pension scheme
• Heavily discounted hotel stays and food & beverage discounts
• Amazing high street and lifestyle savings for you and your family
• Uniform
• 24/7 Employee Assistance Programme for you and your family
• Hilton Hotel worldwide discounts – rooms from £45 per night with 50% off in Food & Beverage
• Employee Recognition, Rewards and Events
• Recommend a Friend – £350
• Season Tickets Loan
• Cycle to Work Schemes
• Discount Chiropodist & Back therapy in the Hotel
• Guest Experience – complimentary stay in the hotel for you (and guest / family) with free dinner, breakfast and use of pool and gym
• Bespoke Training & Development opportunities – leadership programs, complaint handling, Master Inn Holders, etc
• Opportunities to work and support our Local Communities

About Us

Set in one of London’s oldest and most culture-rich parts of the capital, Hilton London Bankside is ideally located just a walk away from some of London’s most famous landmarks including Tate Modern, Shakespeare’s Globe, Borough Market and The Shard.
With a strong focus on design, each part of the property has been carefully created to reflect the fascinating history and ambiance of the surrounding area, combining the authentic Bankside urban grittiness and polished contemporary design.
You will find us very centrally located and withing walking distance from several tube stations.
Southwark tube station – 5-minute walk
Blackfriars tube station – 5-minute walk
Waterloo Station – 13-minute walk
London Bridge tube station – 15-minute walk

Role in our Family

 To serve as the primary point of contact for clients, guiding them through each stage of event planning and execution
 Take ownership of all requests made by the client or delegate requests
 To maintain high standards of communication and collaboration across all hotel departments to ensure the flawless delivery of events
 In partnership with other department heads and stakeholders, identify additional sales opportunities to enhance revenue
 Ensure correct forecasting of their own Events to incl. pre and post event details

 Take ownership of all requests made by the client or delegate requests.
 Act as the first point of contact for immediate assistance during meetings and events, acting as the conduit to channel requirements to other hotel departments.
 Ensure correct forecasting of their own Events to incl. pre and post event details
 In partnership with other department heads and stakeholders, identify additional sales opportunities to enhance revenue
 Obtain quotations for hire or purchase of items required for events as instructed by management
 Ensure compliance of all credit policies and procedures in line with the directive from head office
 Check the clients final invoicing for all their events is correct and send with the appropriate covering letter and adhering to the timelines set within the SOP.
 Greet meeting planners, escort them to their meeting room and run through the order of events.–
 Assist and escort arriving delegates to their meeting location.
 Establish a good rapport with clients, maintaining positive relationships with meeting planners and delegates and third party suppliers.
 Support the organiser/chairperson/facilitator in the use of and understanding of the basic AV and technical equipment in the meeting room. For meetings with more comprehensive AV requirements the AV expert will be responsible for this, and the Event Manager will simply manage and oversee the support required
 Attend to customers’ requests during the meeting e.g. internet access, air-conditioning, lighting, additional AV requirements, adjustments to break times in collaboration with the Events Operating Department.
 Attend to and resolve customer complaints.
 Ensure all customer feedback – compliments / complaints – and any requested changes impacting the organisation of the event are collated and passed on to the relevant internal departments.
 Attend weekly BEO meeting to communicate details for upcoming functions.
 Attend and conduct menu tastings
 Co-ordinate small and last-minute requests for events by communicating directly with the organizer and creating function sheets for distribution according to the agreed standards
 Ensure Delphi is always accurate and up to date with the latest event information

What Happens Next

Does this role suit your skillset? Apply now, this takes seconds, you’ll just need to provide some contact details along with a CV. Next, we’ll review your details, and if successful we’ll invite you to meet one of the team to learn more about you, your experience and let us tell more about the Splendid group.
The Splendid Group is an equal opportunities employer, committed to hiring a diverse workforce and sustaining an inclusive culture.
• Service Charge
• Hilton Hotel worldwide discounts – rooms from £45 per night with 50% off in Food & Beverage
• Employee Recognition, Rewards and Events
• Recommend a Friend – £350
• Season Tickets Loan
• Cycle to Work Schemes
• Discount Chiropodist & Back therapy in the Hotel
• Guest Experience – complimentary stay in the hotel for you (and guest / family) with free dinner, breakfast and use of pool and gym
• Bespoke Training & Development opportunities – leadership programs, complaint handling, Master Inn Holders, etc
• Opportunities to work and support our Local Communities