Guest Service Assistant - Reception 32hr/perweek

Opened in September 2018, easyHotel Reading is located within walking distance of Reading town centre and Reading train station, offering the perfect affordable base for both business and leisure travellers. Guest rooms are stylish, affordable and clean with home comforts like en-suite bathrooms, AC and central heating.

The hotel is located close to popular family attractions, with both Legoland and Thorpe Park just a short drive away. Other attractions nearby include the River Thames, Oracle Shopping Centre, Reading town centre and Reading Abbey.

Job Description

The receptionist role is a key member of the hotel team, often as the first and last point of contact for all our hotel guests. You will be totally guest focused, ensuring we are creating memorable stays for all our guests, consistently delivering excellent customer service with an informed, friendly and effective approach.

What We Offer

We want our staff to enjoy coming to work and provide a friendly and supportive environment for you to work in. You’ll develop personally through meeting and working with people from all over the world as we create memorable guest experiences together, and for those keen develop you’ll have the opportunity to explore the business with various career options. In addition, on offer:

•  28 holiday days (pro rata for part time)
•  Automatic Enrolment into a workplace pension scheme
•  Heavily discounted hotel stays and food & beverage discounts
•  Life Assurance
•  Uniform
•  24/7 Employee Assistance Programme for you and your family

About Us

easyHotel, Reading is part of Splendid Hospitality Group. SHG is one of the UKs fastest growing privately-owned hotel groups. As a family run business, people are at the very heart of its success, a place where everyone becomes parts of the Splendid family. Our vision is to create extraordinary experiences, positively impact lives, and get better every day – it’s the ‘Splendid Hospitality Way’ which is our way of looking after everybody to help them succeed, have fun and keep guests and our Splendid team members happy.
It works! If you are happy, it’s easy to deliver genuine service and create those extraordinary experiences.
At easyHotel, Reading, we promote working independently in order to impact our guests, in the best possible way.

Role in our Family

At easyHotel Reading you will work within a Small diverse team providing memorable hotel experience for every single guest.
As a Guest Service Assistant, key to your role:

•  Undertake all Front of House duties, including meeting, greeting and attending to the needs of guests, to ensure an extraordinary experience for all of our guests.
•  Building a great rapport with all our guests and making it your number one priority to resolve any complaints or issues to maintain the highest quality customer service.
•  Ensure that all reservations and cancellations are processed efficiently.
•  To administer the general petty cash system and float in an accurate manner
•  Undertake all training as required (e.g. first aid, health and safety, customer service).

What Happens Next

Does this Guest Service Assistant role fit you? apply now, this takes second, you’ll just need to provide some contact details along with a CV or profile. Next we’ll review your details, and if successful we’ll invite you to meet one of the team to learn more about you, your experience and let us tell you more about the Splendid group.