Guest Service Assistant - Food & Beverage

Located in the heart of Bristol's Old City, the hotel is right by the waterside, within easy walking distance of the prime cultural, business and shopping districts. This boutique style hotel includes 116 uniquely designed guest rooms. Not to be missed, is Buttermilk and Maple which offers relaxed, dining alongside aromatic coffee, craft beers and eclectic cocktails

There are also four versatile and modern function rooms each boasting panoramic, unobstructed views of the river. These can accommodate up to 85 delegates for meetings and 100 for receptions and social gatherings. Mercure Bristol Brigstow Hotel is also licensed to hold Civil Marriage and Partnership Ceremonies and help from the hotel's dedicated Wedding Planner is available

Job Description

We are looking for a Resident Services Assistant to support and complete the day to day tasks of the departmental operations.

You will be approachable and friendly people person with the willingness support and maintain a close relationship to residents throughout their stay.

This role is a multi-tasking role, and you will be required to be adaptable to ensure that the needs of the residents are always met.This is a part time role, however there are more hours aavialable

Required to work weekends

Morning / Afternoon Shifts

07:00 -15:30

12:00-20:30

16:00-21:15

What We Offer

What We Offer
We want our staff to enjoy coming to work and provide a friendly and supportive environment for you to work in. You’ll develop personally through meeting and working with people from all over the world as we create memorable guest experiences together, and for those keen to develop you’ll have the opportunity to explore the business with various career options. In addition, on offer:

• Free Meals on Duty
• Free Parking
• Apprenticeship programmes available
• Learning and Development Opportunities available through our Leadership Development Programmes
• Heavily discounted hotel stays and food & beverage discounts at Accor Hotels and Resorts Worldwide
• Uniform provided
• 24/7 Employee Assistance Programme for you and your family. Giving you access to counselling services, physical wellbeing & financial aid.
• Life Assurance
• 28 holiday days (pro rata for part time)
• Automatic Enrolment into a workplace pension scheme

About Us

About Us
The life of every resident we care for is valuable, rich in history and have unique life stories. The team strive to work together and ensure the people who stay with us feel safe, happy and supported. The team are passionate and go above and beyond to help every resident live life to the full.

Role in our Family

As a Resident Services Assistant, key to your role is:

• To operate the premises (24hr)
• Ensuring the set up of the buffet system in the restaurant area for mealtimes for residents
• Adhere to Food Safety and Hygiene practises followed
• Clearing/sanitising of tables in restaurant area and the reception area
• To maintain the reception, food and beverage outlets, public areas, stores, back office, staff room and outside areas in a clean and tidy condition.
• Deal with any resident queries in a polite and friendly manner
• All complaints, comments, special requests to be recorded in the daily handover log.
• To clearly communicate with other departments to ensure minimal impact on resident service.

This is not an exhaustive list but gives an insight to what is involved

What Happens Next

Does the Resident Services Assistant role suit your skillset? Apply now, you’ll just need to provide some contact details along with a CV. Next, we’ll review your details, and if successful we’ll invite you to meet one of the team to learn more about you, your experience and let us tell you more aboutMercure Brigstow Bristol

Splendid Hospitality Group is an equal opportunities employer and a disability confident committed employer, committed to hiring a diverse workforce and sustaining an inclusive culture.