Food and Beverage Supervisor

About Us: Woolley Grange, part of Luxury Family Hotels, reopens mid-October after a beautiful refurbishment. Join our team and help shape the next chapter of this much-loved Wiltshire retreat.

At Woolley Grange, we pride ourselves on being more than just a hotel – we're a family-focused destination where cherished memories are made. As a Food & Beverage Supervisor, you'll play a pivotal role in creating unforgettable experiences for our guests, big and small! From welcoming families with genuine warmth to ensuring every dining experience is delightful, you'll embody our commitment to exceptional service. With a focus on teamwork, attention to detail, and a passion for excellence, you'll contribute to the magic that makes Woolley Grange a beloved destination for families seeking joy and relaxation.

Position Overview:

We are currently seeking a dedicated and experienced Food & Beverage Supervisor to join our dynamic team. The F&B Supervisor will play a crucial role in supporting the management team in day to day operations of the restaurant, encouraging your team members, taking and delivering guests orders, anticipating guests needs and always going the extra mile.

This is a permanent position, at 45 hours per week (including weekends), with a salary of £29,398 per annum - plus generous service charge and a brilliant benefit package.

Responsibilities:

• Supervise and coordinate daily F&B operations, including breakfast, lunch, dinner, and special events.
• Lead by example in providing exceptional service, training and motivating the F&B staff to deliver high-quality service and exceed guest expectations.
• Assist in the recruitment, onboarding, and performance management of F&B team members.
• Handle guest enquiries, complaints, and special requests in a professional and timely manner.
• Collaborate with the kitchen team to ensure seamless communication and coordination between front and back of house.
• Maintain cleanliness and hygiene standards, adhering to health and safety regulations.
• Monitor stock levels, place orders, and ensure efficient stock rotation to minimise waste.

Requirements:

• Previous experience in a supervisory role within the hospitality industry, preferably in F&B operations.
• Strong leadership skills with the ability to inspire and motivate a team.
• Excellent communication and interpersonal abilities, with a passion for delivering exceptional service.
• Knowledge of food and beverage service techniques, wine pairing, and menu offerings.
• Attention to detail and organisational skills, with the ability to multitask and prioritize workload.
• Flexibility to work evenings, weekends, and holidays as required.

Why work with us?

• Training and development is central to life at LFH, it’s something we truly value. We are proudly certified by the Institute of Hospitality and support our teams’ development through partnerships with award-winning, hospitality specific apprenticeship providers.
• An extra day’s holiday for your birthday
• EarlyPay – Need to access some of your monthly salary a little early sometimes? No problem!
• Cycle to work scheme
• Help@Hand - Our online health and wellbeing service – Get same day remote GP appointments, Mental Health support and Physiotherapy on us.
• Life Assurance Benefit for peace of mind for your loved ones.
• Enhanced Maternity and Paternity packages
• Want to give back but never have the time? We will give you a paid day off for any volunteering or fundraising you would like to get involved in once a year
• The LFH Benefit Hub – Easily accessible employee discount platform for you to take advantage of at your favourite high street and online retailers
• 50% off Food and Beverage and the Spa across Luxury Family Hotels.
• Incredible discounted hotel stays for you, friends and family

Please ensure you check the hotel location as some of our hotels are hidden away and you will have to use your own transport to locate us!

Who are LFH?

Woolley Grange is about to begin an exciting new chapter. Set in the heart of beautiful Wiltshire, this much-loved Jacobean manor is currently undergoing an extensive refurbishment—thoughtfully designed to celebrate its heritage while introducing a refreshed, welcoming charm. Reopening in mid-October, Woolley Grange will continue to be a proud part of the Luxury Family Hotels collection, known for creating exceptional experiences for every member of the family. As we get ready to open our doors once more, we’re looking for passionate, dedicated individuals to join us at this special moment and help shape the future of one of Wiltshire’s most unique family hotels.

Here at LFH we are an equal opportunities employer and strive to create a diverse and accessible workplace for all. We believe in a culture and inclusive team member experience that values people from all backgrounds, race and religions. We respect, value and embrace diversity and ensure everyone is recognised and respected, we celebrate our differences.