Events & Groups Manager

Radisson Blu Hotel, London Mercer Street in London is a luxury boutique hotel set in the picturesque Seven Dials neighbourhood of Covent Garden. Discover one of the capital’s most beloved areas, famous for its many theatres, boutiques, markets, culture and nightlife.

We are looking for a results-driven, strategic, and client-focused Events & Groups Manager to lead and drive event sales. In this role, you will generate new business, manage key client relationships, and maximize revenue opportunities for conferences, meetings, and special events.

What we offer:

£40,000 per annum 

CONTRACT TYPE & HOURS: Permanent, full-time contract (40hrs per week) 

Benefits

• Hotel discounts across all Axiom Hospitality hotels – colleague rates and up to 50% discount on F&B;
• 28 days holiday, including bank holidays, increasing yearly to 33 days;
• Discounts across retail, restaurants, events and more through our benefits & rewards portal;
• Access to our Employee Assistance Line to support your Mental Health and Wellbeing;
• Use of Wagestream Financial Wellbeing platform, allowing instant access to your pay;
• Yearly complimentary Axiom Xcape stayover after one year of service;
• A growing team with great training, progression, and promotion opportunities;
• Rewards for referring a friend: referral bonus for recommending a new team member starts at £250 per successful hire;
• Free meals while on shift;
• Length of service awards, ranging from 1 year to 3, 5, 10 and 20-year rewards and more!

The Events & Groups Manager is responsible for ensuring the seamless planning and delivery of group bookings, meetings, and events – from handover by the sales team to post-event feedback and reconciliation. You will be the primary contact for clients during the pre-event and operational phases, ensuring that all details are captured, communicated, and executed to brand standards.

In this role, you will collaborate closely with Sales, Operations, Kitchen, and Revenue teams to ensure that all client needs are met while protecting commercial targets and operational feasibility. You will take a proactive and guest-focused approach to every event, using your knowledge and creativity to personalise experiences and solve challenges.

This role requires a high level of attention to detail, strong organisational skills, and the ability to manage multiple events simultaneously in a dynamic environment.

 

To successfully perform in this role, you must have the following skills and qualifications (if applicable):

• 2–4 years’ experience in hotel event or group sales and planning, preferably within a 4- or 5-star UK hospitality setting
• Strong client service orientation with excellent interpersonal and written communication skills
• Ability to manage multiple bookings simultaneously while maintaining high attention to detail
• Commercial awareness and confidence in upselling event enhancements and managing budgets
• Working knowledge of Opera PMS, Delphi.fdc, Microsoft Outlook/Excel, and standard hotel systems
• Professional presentation, a guest-first mindset, and proactive problem-solving ability
• Flexibility to work evenings, weekends, and bank holidays in line with business needs
• Understanding of UK legal and compliance frameworks for events, including food safety and licensing

 

You must have the right to work in the UK to be eligible for this role. Documented evidence of eligibility will be required from all candidates prior to commencing employment.

Having these core skills will put you one step further to joining Axiom Hospitality and Radisson Blu Hotel, London Mercer Street.

Opportunities for all

At Axiom Hospitality, we thrive on differences and believe it is critical to our success as a fast-growing hospitality company with global aspirations. We are proud to be an equal-opportunity workplace that seeks to recruit, develop, and retain the most talented people from various backgrounds, perspectives, and skills. We, therefore, encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

At Axiom Hospitality, we are making efforts to reduce our carbon, energy, water and waste footprint. We strive to be ethical in all we do and want to be a thriving, sustainable and responsible business for our people, our communities and our planet. Working closely with our Hotel Owners, we are committed to the journey to sustainability. In addition, we are working to reduce our hotels’ impact on the environment through internationally recognised eco-label certification.

Our hotels strive to be active members of their local communities by giving back where they can. Supporting local charities is important to our teams, from volunteering at soup kitchens to collecting donations and fundraising. Our hotels aim to leave a positive impact on their neighbourhoods. At Axiom Hospitality, we are working closely with our stakeholders to support our social impact commitment. Caring about people extends outside our business and is part of our DNA.