Night Auditor

Location Description

Situated in the heart of the historic university city of Oxford, this beautiful 17th-century coaching-inn looks over the Examination Halls and Magdalen Tower.

Job Description

We are on the hunt for a Night Auditor to continue the work of our excellent Mercure Oxford Eastgate Front Office team. Could this be you?

If so, you’ll be bursting with the friendliness and warmth that TROO is famous for, and capable of energising our front of house operations with your infectious enthusiasm. You’ll be well-turned out, highly-motivated and brimming with confidence, which you’ll use to go above and beyond in making each guests’ experience truly special.

You’ll be the number one contact for our guests through the night, effortlessly reflecting our values of Loyalty, Integrity, Versatility and Excellence. And as you make the role your own, you’ll be nurtured and developed with considered career progression to ensure you flourish within our team.

Here’s the role in a nutshell. You will:

• Be a hotel ambassador at all times. On the phone, take a room service order… you’ll know exactly how to bring our brand and company values to life.
• Have an awesome eye for detail and find ways to maintain the highest standards, (including observing all our Security and Health & Safety policies).
• Show a willingness to learn, and to embrace training and coaching opportunities when they arise.
• Be able to work under supervision, whilst being motivated, polite and helpful to colleagues and guests alike.
• Apply great communication skills, including a good level of spoken and written English, with everyone you meet, especially our multi-cultural clientel.
• Embody a friendly, welcoming, enthusiastic manner while you’re on duty, so clients feel at ease and know they can trust you to help them in any way.
• Efficient at completing our night audit through our Opera system.

Troo Benefits

• Pension Scheme: Gear up for the future with our pension scheme that ensures your financial stability.
• Heroic Employee Assistance Programme: We care about your well-being, which is why we offer an Employee Assistance Programme to provide support and guidance when life throws its curveballs. Consider it your trusty sidekick in times of need.
• Fantastic Food & Beverage Discounts: Calling all foodies! Enjoy mouthwatering discounts at our partnered restaurants and bars. Savor the flavours and make your taste buds dance with delight.
• Mind-Blowing Employee Discount Rates: As a TROO Hospitality team member, you get exclusive access to unbeatable travel discounts. Extend the adventure to your loved ones with Friend and Family Rates, making your travel dreams a reality at unbeatable prices.
• Perks Galore with Reward Gateway: Get ready for a treasure trove of perks and discounts through our partnership with Reward Gateway. Explore a world of exciting offers on entertainment, fitness, shopping, and more. It's like having a magic box of goodies at your fingertips!
• Refer a Friend Scheme: Spread the word and reap the rewards with our Refer a Friend Scheme, where you can share the greatness of TROOHospitality and enjoy bonuses for every new recruit.
• Long Service Incentives: Dedication deserves celebration! Our Long Service Incentives honour your commitment with special rewards and recognition for your loyalty over the years.
• Meals on Duty: Fuel your success with free meals on duty, ensuring you're nourished and ready to conquer challenges during your work hours.