Duty Manager

Mercure Dumfries Cargenholm House Hotel’s striking design is inspired by former resident who was a British Naval Officer renowned for making many important discoveries during his Antarctic voyage. Contemporary design elements throughout the property are inspired by this expedition in a way that evokes curiosity among guests to learn more about the fascinating history behind the building.

Job Description

As Duty Manager, you will play a key role in delivering exceptional experiences for our residents. You will oversee daily hotel operations, ensuring smooth coordination across all departments, while maintaining full compliance with health and safety standards. This hands-on role requires strong leadership, operational awareness, and a customer-first mindset. In the absence of the General Manager, you will deputise and assume full responsibility for the running of the hotel.

What We Offer

Splendid Hospitality Group is proud to provide our family with a variety of benefits to enhance and drive engagement. We believe in consistent and tangible reward and recognition initiatives, and we put health and wellbeing firmly at the heart of our employer brand. Joining Splendid Hospitality Group is not just a career, but a deeply rewarding journey with limitless opportunities to develop and grow.

We offer:
• Heavily discounted hotel stays and food & beverage discounts at Accor Hotels and Resorts Worldwide
• Wage stream – Stream up to 50% pay as it is earned and set automatic savings to support your financial well-being
• Splendid Family discounts across our group - on accommodation, food and drink
• Automatic Enrolment into a workplace pension scheme
• Apprenticeship programmes available
• Learning and Development Opportunities
• 24/7 Employee Assistance Programme for you and your family, giving you access to counselling services, physical wellbeing & financial aid

About Us

Mercure Dumfries Cargenholm House Hotel is the newest addition to Splendid Hospitality Group's portfolio, which opened in January 2023. Situated in the serene countryside, Mercure Dumfries Hotel sits 2.5 miles away from the historic market town of Dumfries.

Role in our Family

Though this role is based mainly in the Front of House area, as Duty Manager your responsibilities include:

• Oversee daily operations across Front Office, Housekeeping, Food & Beverage, and Maintenance.
• Deputise for the General Manager, assuming full operational responsibility when required.
• Ensure full compliance with Health & Safety, Fire Safety, and Food Safety regulations.
• Liaise with government contract partners to ensure obligations are met and service delivery remains aligned with standards.
• Support external audits, ensuring all required documentation, checklists, and logs are accurate and complete.
• Monitor stock levels and manage ordering across hotel operations.
• Maintain excellent communication channels between Service Users and departments.
• Address and resolve resident complaints with professionalism, ensuring satisfaction and continuous improvement.
• Support service delivery in frontline departments as required (reception, F&B, housekeeping).
• Promote a welcoming and safe environment, ensuring Service Users feel respected and valued throughout their stay.
• Supervise, train, and motivate staff to deliver excellent guest service.
• Assist with recruitment, scheduling, and performance management in line with company policies.
• Foster a positive, supportive, and compliant working environment.

What Happens Next

Does this role suit your skillset? Apply now, this takes seconds, you’ll just need to provide some contact details along with a CV. Next, we’ll review your details, and if successful we’ll invite you to meet one of the team to learn more about you, your experience and let us tell more about the Splendid group.

The Splendid Hospitality Group is an equal opportunities employer and a disability confident committed employer, committed to hiring a diverse workforce and sustaining an inclusive culture.