Guest Service Assistant - Night Shift

Located in the heart of Bristol's Old City, the hotel is right by the waterside, within easy walking distance of the prime cultural, business and shopping districts. This boutique style hotel includes 116 uniquely designed guest rooms. This boutique style hotel includes 116 uniquely designed guest rooms. This hotel is currently not trading and operating in an exclusive use agreement with the goverment, this may look and feel slightly different from a typical trading property.

Job Description

We are looking for a Guest Service Assistant to support the night shift operations of the hotel between the hours of 7pm and 7am deliver first class customer service experience for our guests and ensuring the property is safe and comfortable for our residents.

What We Offer

We want our staff to enjoy coming to work and provide a friendly and supportive environment for you to work in. You’ll develop personally through meeting and working with people from all over the world as we create memorable guest experiences together, and for those keen develop you’ll have the opportunity to explore the business with various career options. In addition, on offer:

• 28 holiday days (pro rata for part time)
• Automatic Enrolment into a workplace pension scheme
• Heavily discounted hotel stays and food & beverage discounts
• Life Assurance
• Uniform
• 24/7 Employee Assistance Programme for you and your family

About Us

Our hotel is currently providing exclusive use to the Government, housing residents who are seeking asylum in the UK. The life of every resident we care for is valuable, rich in history and have unique life stories. The team strive to work together and ensure the people who stay with us feel safe, happy and supported. The team are passionate and go above and beyond to help every resident live life to the full.

Role in our Family

As a Guest Services Assistant - Night shift, key to your role is:

• Maintain good communication and work relationships in all hotel area
• Comply with hotel security, fire regulations and all health and safety legislation
• Ensure that residents needs are met during the night shift
• Document and provide a handover to the following shift of the occurrences of the night shift
• Light cleaning and functional duties as required
• Respond to any incidents such as fire alarms throughout the shift, communicating with security teams as required.

This is not an exhaustive list but gives an insight to what is involved.

What Happens Next

Does this role suit your skill set? Apply now, this takes second, you’ll just need to provide some contact details along with a CV. Next, we’ll review your details, and if successful we’ll invite you to meet one of the team to learn more about you, your experience and let us tell more about the Splendid Hospitality Group.

The Splendid Hospitality Group is an equal opportunities employer and a disability confident committed employer, committed to hiring a diverse workforce and sustaining an inclusive culture.