Food & Beverage Supervisor

Location Description

The Reserve is a new and exciting luxury lodge resort set in the grounds of Chester Zoo. Nestled in nature and designed to offer an unparalleled guest experience. The Reserve combines world-class amenities with a unique sense of adventure and tranquillity.

Job Description

Position Overview

A new and exciting luxury lodge resort set in the grounds of Chester Zoo is opening August 2025 and we are on the lookout for a Food & Beverage Supervisor to join the team.

The Reserve is an exciting development of 51 savannah inspired luxury lodges, overlooking a beautiful lake or our giraffe habitat and connecting directly to the stunning Heart of Africa zone of Chester Zoo. From immersive experiences to quiet relaxation, The Reserve is a place to make lasting memories.

The Role

As a Food and Beverage Supervisor, you’ll play a key role in the smooth operation of the resort’s dining and bar experiences. You’ll support the leadership team in overseeing daily service, ensuring that both guests and team members enjoy a positive, professional and memorable environment.

Responsibilities:

• Supervise the daily operations of food and beverage outlets including breakfast, lunch, dinner, events, and bar service.
• Lead by example, delivering exceptional service and motivating your team to do the same.
• Assist with training and onboarding of new team members.
• Ensure high standards of hygiene, health and safety, and compliance with food safety regulations.
• Coordinate with the kitchen and front-of-house teams to ensure smooth, timely service.
• Handle guest feedback efficiently and professionally, resolving issues where appropriate.
• Assist with stock control, ordering, and waste reduction.
• Help with planning and executing events and private dining experiences.
• Support with rota management and team scheduling where required.

What We’re Looking For:

• Previous experience in a supervisory or team leader role within a food and beverage environment
• Passion for hospitality and delivering memorable guest experiences
• Strong organisational and communication skills
• Hands-on, team-focused, and guest-oriented
• Flexibility to work across different shifts, including mornings, evenings and weekends

Troo Benefits

• Pension Scheme: Gear up for the future with our pension scheme that ensures your financial stability.
• Fantastic Food & Beverage Discounts: Calling all foodies! Enjoy mouthwatering discounts at our partnered restaurants and bars. Savor the flavours and make your taste buds dance with delight.
• Mind-Blowing Employee Discount Rates: As a TROO Hospitality team member, you get exclusive access to unbeatable travel discounts. Extend the adventure to your loved ones with Friend and Family Rates, making your travel dreams a reality at unbeatable prices.
• Long Service Incentives: Dedication deserves celebration! Our Long Service Incentives honour your commitment with special rewards and recognition for your loyalty over the years.
• Team Member pass so you can visit the zoo during your time off.
• An amazing working environment - Where else can you see critically endangered animals from your office window or stroll among rare giraffes and tigers on your lunch break.