Director of Housekeeping

The Director of Housekeeping is a key leadership role responsible for the overall management and operation of the housekeeping department within a luxury hotel setting. This position demands a commitment to excellence, ensuring that the hotel consistently meets and exceeds both Forbes and Preferred Standards for cleanliness, service, and guest satisfaction. The Director will lead a dedicated team, implement best practices, and maintain a pristine environment that aligns with the hotel’s luxury brand image.

Key Responsibilities:

Leadership and Team Management:

• Lead, inspire, and develop a high-performing housekeeping team to deliver exceptional service and meet luxury standards.
• Conduct regular training sessions to ensure staff are knowledgeable about Forbes and Preferred Standards, cleaning protocols, and service expectations.
• Implement effective scheduling and staffing strategies to optimize labor costs while maintaining service excellence.

Operational Oversight:

• Oversee daily operations of the housekeeping department, ensuring all areas (guest rooms, public spaces, back-of-house) are cleaned to the highest standards.
• Develop and enforce housekeeping policies and procedures that align with Forbes and Preferred Standards.
• Conduct regular inspections of guest rooms, public areas, and staff performance to ensure compliance with established quality standards.

Quality Control and Standards Compliance:

• Implement rigorous quality control measures to ensure adherence to Forbes and Preferred Standards for cleanliness and presentation.
• Monitor guest feedback and satisfaction surveys, addressing any concerns and implementing corrective actions as necessary to enhance the guest experience.
• Stay updated on industry trends and best practices to continually enhance housekeeping operations and guest service.

Budget Management and Cost Control:

• Manage the housekeeping budget, including labor costs, supplies, and equipment, to ensure financial targets are met.
• Develop and implement cost-effective strategies for purchasing and inventory management while maintaining quality standards.

Collaboration and Communication:

• Collaborate with other departments (front desk, maintenance, food and beverage) to ensure seamless operations and a cohesive guest experience.
• Communicate effectively with the management team regarding housekeeping performance, challenges, and guest feedback.

Health and Safety Compliance:

• Ensure compliance with all health, safety, and sanitation regulations and practices.
• Implement training programs for staff regarding safety protocols and emergency procedures.

Qualifications:

• Extensive experience in housekeeping management within a luxury hotel environment.
• Strong knowledge of Forbes and Preferred Standards, along with a proven track record of achieving high guest satisfaction ratings.
• Exceptional leadership, communication, and interpersonal skills.
• Strong organizational and problem-solving abilities, with a keen attention to detail.
• Proficient in housekeeping management software and Microsoft Office Suite.

The Perks of working for The Dupont Circle Hotel:

• Low cost health benefits with eligibility on the first of the month following 60 days of employment
• 401k with Company match
• Free short and long term disability benefits
• Paid Vacation, paid Holidays and Paid sick time
• Free meals on duty as well as breakfast to get you started and all-day tea and coffee for the caffeine lovers
• Great location with easy access to the Metro and commuter benefits
• Discounted hotel rooms in the UK, Ireland and USA for you, your family and friends
• 50% off food when dining with the Doyle Collection
• In-house training team dedicated to your personal development
• Reward and recognition programmes (earn bonuses, restaurant meals, overnight stays and extra days off!)
• Staff quarterly parties, Christmas parties and regular team get togethers
• Wellness Perks and a free employee assistance program
• Plus more …

The Dupont Circle, Washington

The Dupont Circle Hotel in Washington DC is a luxury property located right on Dupont Circle in the nation's capital. Newly renovated the hotel has 327 chicly styled and luxuriously appointed guest rooms, with 12 bespoke penthouse suites located on the 9th floor of the hotel. Home to Pembroke Restaurant and Doyle Bar, the property also boasts almost 10,000 square feet of meeting and event space.

Equal Employment Opportunity

The Dupont Circle Hotel does not discriminate against employees or applicants for employment based upon race, color, religion, sex, national origin, age, disability, personal appearance, sexual orientation, gender identity or expression, marital status, family responsibilities, genetic information, matriculation, or political affiliation. We will make any reasonable effort to ensure that all applicants and employees receive equal opportunity in personnel matters, including recruiting, selection, training, placement, promotion, wages and benefits, transfers, terminations, and working conditions.