Den Supervisor

Nestled in the idyllic countryside of Suffolk, the beautiful Ickworth Hotel is seeking a talented Den Supervisor to join our dedicated team. From welcoming families with genuine warmth to ensuring every Den session is delightful, you'll embody our commitment to exceptional service. With a focus on teamwork, attention to detail, and a passion for excellence, you'll contribute to the magic that makes The Ickworth Hotel a beloved destination for families seeking fun and relaxation.

Role: At each of our properties we have a dedicated creche for our smallest guests called The Den. The Den team run complimentary supervised sessions in the Den twice a day for babies of 3 months up to children of 8 years old. Our Den team are creating fun play sessions for the children which allow the adults to have some time just for themselves. The Den team also run family activities where families can have fun, engage in a special activity and spend quality time together.

This a permanent role, at 24 hours per week over 5 days (including weekends), with an annual salary of £16,897.92 plus generous service charge and a brilliant benefit package.

As Den Supervisor your core purpose will be to:

• Run 2 supervised childcare sessions per day: for babies from 3 months up to 8 year old children in your care, providing fun, stimulating, interactive and safe play and activities, tailored to children’s age and interests, in accordance with Ofsted requirements on the Voluntary Register and LFH standards.
• Help develop and deliver an exciting family activity programme: you will help design, prepare, organise and deliver a fun and creative activity programme for families. You will utilise the Woolley Grange estate working alongside other heads of department to create engaging experiences and long lasting, unique memories for families, including using the seasons and special theme days throughout the year.
• Support the Den Manager to lead, train and inspire a team of childcare professionals who love being with children and can connect with parents, helping create a welcoming atmosphere, resolve any issues quickly and give confidence in the quality of our childcare

To succeed in this role, we are looking for someone who has:

• Previous experience working within a childcare setting, with experience working with babies to primary school age children
• Minimum of 2 years managerial experience in childcare or similar related setting
• Accredited childcare/playwork qualification Level 2 is essential
• Creativity and passion for childcare is essential
• Experience working with Ofsted is desirable but not essential
• Paediatric First aid qualification is desirable but not essential

If you are passionate about delivering exceptional customer service and creating positive guest experiences, we would be delighted to hear from you. This position is due to commence in April.

Why work with us?

• Training and development is central to life at LFH, it’s something we truly value. We are proudly certified by the Institute of Hospitality and support our teams’ development through partnerships with award-winning, hospitality specific apprenticeship providers.
• An extra day’s holiday for your birthday
• EarlyPay – Need to access some of your monthly salary a little early sometimes? No problem!
• Cycle to work scheme
• Help@Hand - Our online health and wellbeing service – Get same day remote GP appointments, Mental Health support and Physiotherapy on us.
• Life Assurance Benefit for peace of mind for your loved ones.
• Enhanced Maternity and Paternity packages
• Want to give back but never have the time? We will give you a paid day off for any volunteering or fundraising you would like to get involved in once a year
• The LFH Benefit Hub – Easily accessible employee discount platform for you to take advantage of at your favourite high street and online retailers
• 50% off Food and Beverage and the Spa across Luxury Family Hotels.
• Incredible discounted hotel stays for you, friends and family

Please ensure you check the hotel location as some of our hotels are hidden away and you will have to use your own transport to locate us!

Who are LFH?

The Ickworth Hotel, nestled in the picturesque surroundings of Bury St Edmunds, is a beautiful retreat that offers an unparalleled family experience for our guests. Set within 1,800 acres of stunning National Trust parkland, combining heritage and modern elegance, providing an idyllic escape for families.

We are dedicated to creating an inspiring space for our team members that is fun, all-inclusive, professional and rewarding – just as a career in hospitality should be!

Here at LFH we are an equal opportunities employer and strive to create a diverse and accessible workplace for all. We believe in a culture and inclusive team member experience that values people from all backgrounds, race and religions. We respect, value and embrace diversity and ensure everyone is recognised and respected, we celebrate our differences.