General Manager

Location Description

The Reserve is a new and exciting luxury lodge resort set in the grounds of Chester Zoo. Nestled in nature and designed to offer an unparalleled guest experience. The Reserve combines world-class amenities with a unique sense of adventure and tranquillity.

Job Description

Position Overview
A new and exciting luxury lodge resort set in the grounds of Chester Zoo is opening in 2025 and we are on the lookout for a General Manager to join the team.
Nestled in nature and designed to offer an unparalleled guest experience. The hotel combines world-class amenities with a unique sense of adventure and tranquillity. We are seeking an experienced and dynamic General Manager to lead our team and help shape the future of the hotel.
As the General Manager, you will be the driving force behind the success of the hotel. You will oversee all operations, ensuring that our guests receive exceptional service while maintaining high standards of efficiency and profitability. This role requires a strong leader with a passion for hospitality, sustainability, a keen eye for detail, and a commitment to delivering an unforgettable and inspirational experience.

Role Requirements
• Previous experience in the hospitality industry as a General Manager or similar role
• Great leadership skills with the ability to inspire others.
• Strong business and financial acumen, with a passion for team and guests.
• An ability to influence and negotiate at all levels.
• Knowledge & understanding of all department operations.
• Understanding of the luxury lodge industry, including current demands & trends would be an advantage.

Troo Benefits

• Pension Scheme: Gear up for the future with our pension scheme that ensures your financial stability.
• Fantastic Food & Beverage Discounts: Calling all foodies! Enjoy mouthwatering discounts at our partnered restaurants and bars. Savor the flavours and make your taste buds dance with delight.
• Mind-Blowing Employee Discount Rates: As a TROO Hospitality team member, you get exclusive access to unbeatable travel discounts. Extend the adventure to your loved ones with Friend and Family Rates, making your travel dreams a reality at unbeatable prices.
• Long Service Incentives: Dedication deserves celebration! Our Long Service Incentives honour your commitment with special rewards and recognition for your loyalty over the years.
• Team Member pass so you can visit the zoo during your time off.
• An amazing working environment - Where else can you see critically endangered animals from your office window or stroll among rare giraffes and tigers on your lunch break.