The Opportunity
We are seeking a skilled and enthusiastic Reservationist to join our team and assist with managing reservations for our hotel. The Reservationist will be responsible for answering phone calls and emails from customers, processing reservations, and providing excellent customer service.
Responsibilities:
- Answering phone calls and emails from customers in a prompt and professional manner.
- Processing reservations using the hotel's reservation management system.
- Providing excellent customer service at all times.
- Liaising with other departments, such as housekeeping and the front desk, to ensure a coordinated approach to reservations.
- Ensuring accurate and up-to-date records of all reservations and cancellations are maintained.
- Handling customer complaints and resolving issues in a timely and effective manner.
- Upselling hotel services and amenities to customers.
- Preparing reports on reservations and revenue as required.
- Staying up-to-date with the latest industry trends and developments.
Benefits
- Our enviable employee discounts on bedroom rates across the lgh hotel portfolio.
- Access to the ihg employee room benefit programme across their global portfolio. (t&cs apply).
- Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
- Eye care
- Free legal & money advice
- Counseling sessions
- Hospital & death benefit plans
- Cycle to work scheme
- Wellbeing tips and support fitness videos
- Recipe ideas
- Advice on keeping active and healthy living
- Wellbeing podcasts and tv
- Breathing exercises
- 24/7 advice and support line
- Team reward & recognition
- Free meals on duty
- Free parking
Ideal Candidate
- Previous experience in a similar role, preferably within the hospitality industry.
- Excellent communication and interpersonal skills.
- Strong organizational skills and attention to detail.
- The ability to work effectively under pressure.
- A good understanding of reservation management systems.
- A passion for delivering exceptional customer service.
- The ability to work a flexible schedule, including evenings and weekends if required.
- Proficiency in Microsoft Office.
If you are a skilled and enthusiastic Reservationist with a passion for delivering exceptional customer service, we would love to hear from you
Hotel
The Crowne Plaza Birmingham NEC is a remarkable 242-room hotel, ideally situated near the Genting Arena, NEC, and Birmingham International Airport. Set within scenic grounds overlooking Pentigo Lake, the hotel is just a 5-minute drive from the airport and railway station, and only 10 miles from Birmingham City Centre
About us
Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.
