Receptionist

The Elvetham Hotel is an elegant country house hotel in Hampshire, rich in history and set in 35 acres of beautiful gardens. The hotel is one of the most historic sites in Hampshire entwined in the British Royal Family. The site can be traced back to as early as the 800's AD. Today the Estate consists of 91 bedrooms shared between the Main House and The Stables, as well as four unique and flexible function rooms.

We are currently recruiting for a Maternity cover Receptionist, this is a fixed term contract for 39/52 weks to join our Truly Talented team.

Reporting directly to the Front Office Manager, this is an exciting role for a talented individual who is looking for a new challenge and wants to join a fast-paced, busy and hardworking team environment.

•  £25.396 per annum pro rata for part time
•  Permanent, full-time contract (40hrs per week) OR Permanent, part-time contract (20rs per week) 

Benefits

• Hotel discounts across all Axiom Hospitality hotels – colleague rates and up to 50% discount on F&B;
• 28 days holiday, including bank holidays, increasing yearly to 33 days;
• Discounts across retail, restaurants, events and more through our benefits & rewards portal;
• Access to our Employee Assistance Line to support your Mental Health and Wellbeing;
• Use of Wagestream Financial Wellbeing platform, allowing instant access to your pay;
• Yearly complimentary Axiom Xcape stayover after one year of service;
• A growing team with great training, progression, and promotion opportunities;
• Rewards for referring a friend: referral bonus for recommending a new team member starts at £250 per successful hire;
• Free meals while on shift;
• Length of service awards, ranging from 1 year to 3, 5, 10 and 20-year rewards and more!

We are looking for a friendly, professional, and well-presented Receptionist to be the welcoming face of our beautiful Grade 2 listed country house hotel. Nestled in the heart of the Hampshire countryside, our hotel offers a warm and relaxing atmosphere for guests—and a rewarding, team-oriented environment for staff.

Key Responsibilities:

• Greet guests with a warm, professional manner and ensure a smooth check-in/check-out process
• Handle guest queries and provide helpful information about the hotel and local area
• Answer phone calls and emails promptly and professionally
• Manage bookings and reservations using our hotel management system
• Process payments and maintain accurate records
• Liaise with other departments to ensure guest needs are met
• What We’re Looking For:
• Previous experience in a receptionist or customer service role (hospitality preferred)
• Excellent communication and interpersonal skills
• Confident working independently and as part of a team
• Well-organised with good attention to detail
• Proficient in Microsoft Office and booking systems (training provided if necessary)
• Flexible to work various shifts, including weekends

What We Offer:

• Competitive salary and staff benefits
• Uniform provided
• Free on-site parking
• Meals on duty
• A beautiful working environment in a supportive team
• Opportunities for training and career development

If you have a passion for hospitality and enjoy creating memorable guest experiences, we’d love to hear from you.

You must have the right to work in the UK to be eligible for this role. Documented evidence of eligibility will be required from all candidates prior to commencing employment.

Having these core skills will put you one step further to joining Axiom Hospitality and the The Elvetham

Opportunities for all

At Axiom Hospitality, we thrive on differences and believe it is critical to our success as a fast-growing hospitality company with global aspirations. We are proud to be an equal-opportunity workplace that seeks to recruit, develop, and retain the most talented people from various backgrounds, perspectives, and skills. We, therefore, encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

At Axiom Hospitality, we are making efforts to reduce our carbon, energy, water and waste footprint. We strive to be ethical in all we do and want to be a thriving, sustainable and responsible business for our people, our communities and our planet. Working closely with our Hotel Owners, we are committed to the journey to sustainability. In addition, we are working to reduce our hotels’ impact on the environment through internationally recognised eco-label certification.

Our hotels strive to be active members of their local communities by giving back where they can. Supporting local charities is important to our teams, from volunteering at soup kitchens to collecting donations and fundraising. Our hotels aim to leave a positive impact on their neighbourhoods. At Axiom Hospitality, we are working closely with our stakeholders to support our social impact commitment. Caring about people extends outside our business and is part of our DNA.