SPA THERAPIST

Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of Relais & Chateaux and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa, and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience.

Join our team as a Spa Therapist and offer exceptional care in our luxury, air-conditioned treatment rooms that boast spacious, above-ground designs with serene views of outdoor spaces.

Please note, our Spa vacancies will require weekend and evening work on a rota basis.

Key Responsibilities

• Provide outstanding guest experience through delivery of the treatments to our guests
• Work as part of a team, ensuring guest satisfaction, delivering an outstanding service to all guests.
• Undertake reception and administration duties if required
• Ensure that Health and Safety guidelines and practices are adhered to by team members, members and spa clients to ensure safety is maintained at all times whilst using the spa
• Ensure that sales tools are effectively utilised at all times to maximise the sales process
• Follow all of the spa standards and protocols
• Be knowledgeable on all products used in the Three Graces Spa to utilise all opportunities to promote and upsell products to Spa guests
• Ensure guest satisfaction, delivering an outstanding service to all guests
• Be brand ambassador for our product houses, offering retail and homecare advice to all guests

Key Skills, Qualities & Experience

• Have a beauty qualification at NVQ Level 3, or equivalent is essential
• Be a confident and self-motivated individual, who presents themselves in a professional persona in all circumstances
• Previous experience working as a Therapist in a Spa is essential
• Excellent verbal and written communication skills required
• Experience of working within a team
• A passion to provide holistic and beauty therapies according to your specialisations to a five star spa service standard
• Possess a drive to learn new and innovative ways of working within a Five Star Spa for the benefits of the team’s health and fulfilling the customers bespoke Wellness aims
• Have an NVQ Level 2 in manicure, pedicure and waxing, or the equivalent

Benefits

Grantley Hall offers a wide range of benefits and opportunities for all employees:

• A monthly service charge - typically £2,400 annually
• 31 days holiday increasing to 33 days with length of service
• Access to earnings before payday (Wagestream)
• Free parking
• Complimentary meals when on duty
• Discounted modern and spacious live-in accommodation
• Celebrating success! Company parties, winter award ceremonies and team events and incentives through the year. We also celebrate training achievements, birthdays, babies, marriages and so much more…
• Team appreciation and wellbeing activities - Team member of the month awards, BBQ’s, ice cream van, team massages, competitions & prizes, seasonal gifts, flu jabs
• Grantley Hall discounts - 50% off food and 20% off beverage, £100 B&B for employees (£150 B&B for friends and family), 20% off spa and gift shop products
• Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector. We support our employees do more with their money and help their wellbeing be providing access to a wide range of stand out well being support.
• Discounted hotel stays with Relais & Chateaux and Pride of Britain hotels
• Complimentary bespoke uniform and annual shoe allowance
• Free sight tests for those eligible
• Onsite Team Gym with professional induction
• Refer a Friend Scheme where you can earn up to £1000
• 24/7 Employee Assistance Support line and online portal supporting ‘mind, money, move, munch’
• Grantley Academy to support your development
• Annual paid volunteering days