Rooms Division Manager

Overview

One Aldwych is one of the very few hotels in London, or indeed the world that can say it is truly independent. We like to think we do things differently, always with a warm, friendly spirit. Our story is very much our own to write and we invite you to become part of the next chapter.

Designed to be more than just a place to lay your head, each suite and bedroom at One Aldwych embraces a contemporary, stylish character ready to host, cocoon and enchant. Bespoke furniture and fittings were either crafted by British manufacturers or pay homage to the sense of modern, independent Britishness that we represent.

We believe One Aldwych is the hotel for Londoners at heart, wherever they might be from. For the curious minded, you have access to the finest entertainment and cultural adventures, positioned as we are on the doorstep to galleries, museums, West End theatres and the famous Royal Opera House.

Our promise to you

• 28 to 32 days holiday per year (increase with years of service)
• Complimentary stay including a food and beverage experience
• Career planning - regular performance reviews
• £1,000 "Refer a Friend" scheme
• 50% Discount in Food and Beverage Outlets
• Cycle to work scheme or season ticket loan
• Uniform and meals on duty
• Discounted friends and family rates
• Employee assistance programme
• Reward programmes, long service awards and staff recognition incentives
• Opportunity to join apprenticeship schemes and support in the development of your career
• Private Medical Insurance
• Private Dental Cover
• Private Pension Scheme

Your responsibilities:

- Oversee the smooth operation of Front Office, Concierge, Guest Experience, Health Club and Spa, Security in a collaborative, friendly, efficient and courteous manner
- Lead, nurture and inspire the teams to ensure growth and success
- Focus on creating superb guest experiences; memorable, personal and sustainable
- Ensure that all service standards and policies are effectively trained and all teams are confident to fulfil their duties
- In collaboration with the Revenue Team maximise revenue and occupancies
- Control and analyse Rooms Division costs and ensure that budget is adhered to and achieved
- Continuously look for ways to enhance our colleague and guest experience

What you will bring:

- Senior leadership experience in a 5-star luxury hotel, overseeing multiple Rooms Division departments
- Strong financial acumen with proven experience managing rooms inventory, payroll, forecasting, and operating costs
- In-depth operational knowledge of Opera Cloud
- Excellent communication, leadership, and cross-departmental collaboration skills
- Proven ability to drive guest satisfaction while maintaining luxury brand standards