Event & Reservations Sales Office Manager

The Holiday Inn Brentford Lock nestled overlooking the scenic waterways of the Grand Union Canal. This four-star hotel is located in west London and has been created for comfort and style and offers a warm and welcoming service to all guests. The hotel has 6 modern meeting rooms and 134 en-suite bedrooms; it is the first in Europe to have a revolutionary open lobby concept. With good transports link, the hotel can be easily accessed by public transport. Brentford train station is about 10 minutes' walk to the hotel. Our employees have been playing a tremendous part in the hotel and our team success, from our employee engagement being above 89%.

Job Description

Come join our ‘Splendid’ team at Holiday Inn Brentford Lock, part of Splendid Hospitality Group.

As a Senior leader in our hotel – the role of Events & Reservations Manager is a pinnacle one, driving Events, Groups and Reservations revenue success into 2025 and beyond.

The ideal candidate will have a real passion for the Hospitality Industry underpinned by at least 2 years experience in the same or a similar role. You will be a strong leader, able to inspire your team, whilst also having a great eye for detail, a keen analytical mind and the ability to work collaboratively with the Sales team, operations team and wider Splendid organisation.

What We Offer

We want our staff to enjoy coming to work and provide a friendly and supportive environment for you to work in. You’ll develop personally through meeting and working with people from all over the world as we create memorable guest experiences together, and for those keen to develop you’ll have the opportunity to explore the business with various career options. In addition, on offer:

• Free Meals on Duty
• Free Parking (subject to availability)
• Access to Wagestream to be used to access up to 50% of your monthly pay in advance of payday, as well as using the platform to save money
• Apprenticeship offering available
• Learning and Development Opportunities are available through our Leadership Development Programmes
• Heavily discounted hotel stays and food & beverage discounts at IHG Hotels and Resorts Worldwide
• Free Uniform and laundering of uniform
• 24/7 Employee Assistance Programme for you and your family. Giving you access to counselling services, physical wellbeing & financial aid
• Life Assurance

About Us

The Holiday Inn London Brentford Lock is a four-star, 134-bedroom full-service hotel overlooking the scenic waterways of the Grand Union Canal. Boasting 6 meeting rooms, as well as a unique open lobby concept with a lounge, feels suitable for both business and leisure travellers. Located only 20 minutes from central London and London Heathrow Airport, the hotel offers the best of both worlds – a city break with green, open spaces away from the city-centre bustle.

Role in our Family

Primary responsibilities of role:

Meeting & Events:

• Work with the Sales team to agree and set sales targets for the reactive meetings and events team in line with the hotels budget
• Ensure rooms, conference, events and weddings targets for revenue, occupancy and profit are achieved
• Train and coach the event sales team to ensure that they are focused on the guest journey from enquiry to booking
• Oversee event sales process from initial enquiry through to invoicing
• Accurately complete the weekly M&E forecast

Reservations/ Groups:

• Support a proactive room sales strategy
• Devise clear procedures for the groups team to include tour series wash, sales updates, contracts, payments and rooming list deadlines
• Ensure all block bookings are communicated to the operations team
• Specific job-related duties
• Set and negotiate rate according to Selling Strategies
• To have excellent product knowledge and be able to promote all facilities within the Hotel
• Identify new accounts and contacts and give sales leads to the pro-active team
• To meet clients, agents & production companies on site to discuss their requirements and offer professional guidance
• Ensure correct weekly and monthly forecasting of all Groups and Event

People

• Manage day-to-day staffing requirements, plan, and assign work, and establish performance and development goals for team members
• Be a role model for the event sales and reservations team, provide mentoring, coaching and regular feedback
• Ensure staff are trained on systems, security and deposit handling procedures, and service and quality standards
• Take a responsible approach towards timekeeping and attendance to ensure the department runs efficiently and assist in the event of absence cover

Key requirements

• A strategic outlook with the ability to see commercial opportunity when presented
• Experience managing an Events and Reservations team
• Experience using Opera and Delphi
• Reservations and Meeting & Events Sales experience
• Strong customer focus and ability to engage and connect with guests
• Ability to multitask and prioritise
• Strong communication and listening skills, excellent speaking, reading and writing skills
• Lead-by-example work style
• Commitment to exceptional guest service
• High level of IT proficiency

What Happens Next

Does the role suit your skillset? Apply now, this takes a second, you’ll just need to provide some contact details along with a CV. Next, we’ll review your details, and if successful we’ll invite you to meet one of the team to learn more about you, and your experience and let us tell you more about the Splendid Hospitality Group. The Splendid Hospitality Group is an equal opportunities employer and a disability confident committed employer, committed to hiring a diverse workforce and sustaining an inclusive culture.