General Manager

Mercure Dumfries Cargenholm House Hotel’s striking design is inspired by former resident who was a British Naval Officer renowned for making many important discoveries during his Antarctic voyage. Contemporary design elements throughout the property are inspired by this expedition in a way that evokes curiosity among guests to learn more about the fascinating history behind the building.

Job Description

As General Manager your key responsibilities will include:
• Oversee Daily Operations: Ensure the smooth and compliant operation of all hotel departments — including reception, housekeeping, catering, and facilities/maintenance — with a focus on delivering safe, consistent, and respectful service to all service users in line with contractual and regulatory requirements.
• Manage staff: Supervise, train, and motivate hotel staff to ensure excellent guest service and efficient operations, while also handling recruitment, performance management, and fostering a positive work environment to support staff development and retention.
• Budget management: Monitor and manage hotel expenses and budgets to ensure financial targets are met, including overseeing banking activities, and ensuring accurate financial reporting and reconciliation.
• Maintain safety and cleanliness standards: Ensure the hotel complies with health and safety regulations, support external auditors during their audits, and ensure all necessary documentation and procedures are in place to maintain cleanliness and safety across all areas.
• Community Engagement: Act as a key liaison between the hotel, local community, and external stakeholders. Promote clear, open communication to foster positive relationships with residents, local authorities, and partner organisations. Support initiatives that enhance understanding of the hotel’s role and services, ensuring the respectful integration of service users within the local context. Work closely with internal teams to ensure consistent, community-aware operations.
• Stakeholder Engagement: Liaise and cooperate closely with government contract partners, to ensure contractual obligations are met and operations remain aligned with agreed standards and expectation
• Collaborate with the Region or Network: Work with marketing, sales, and other departments to drive occupancy and improve service offerings.
• Monitor inventory and ordering: Ensure adequate stock levels of supplies for hotel operations and manage ordering and inventory control.

What We Offer

Splendid Hospitality Group is proud to provide our family with a variety of benefits to enhance and drive engagement. We believe in consistent and tangible reward and recognition initiatives, and we put health and wellbeing firmly at the heart of our employer brand. Joining Splendid Hospitality Group is not just a career, but a deeply rewarding journey with limitless opportunities to develop and grow.

• Heavily discounted hotel stays and food & beverage discounts at Accor Hotels and Resorts Worldwide
• Wage stream – Stream up to 50% pay as it is earned and set automatic savings to support your financial well-being
• Splendid Family discounts across our group - on accommodation, food and drink
• Company Pension salary sacrifice scheme
• Life Assurance
• Automatic Enrolment into a workplace pension scheme
• 28 holiday days
• Fully funded and supported Apprenticeship programmes up to level 7
• Learning and Development Opportunities available through our Leadership Development Programmes
• 24/7 Employee Assistance Programme for you and your family. Giving you access to counselling services, physical wellbeing & financial aid

About Us

Mercure Dumfries Cargenholm House Hotel is the newest addition to Splendid Hospitality Group's portfolio, which opened in January 2023. Situated in the serene countryside, Mercure Dumfries Hotel sits 2.5 miles away from the historic market town of Dumfries.

Role in our Family

We’re seeking a General Manager to take ownership of the day-to-day operations of our hotel, which currently operates under a government contract. The ideal candidate will be committed to delivering high-quality, person-centred service while maximising operational efficiency, driving team development, and maintaining compliance with contract requirements. You'll empower our staff to provide consistent, respectful, and safe experiences for every service user, every day.

What Happens Next

Does this Role suit your skillset? Apply now, this takes a second, you’ll need to provide some contact details along with a CV. Next, we’ll review your details, and if successful we’ll invite you to meet one of the team to learn more about you, and your experience and let us tell you more about the Splendid Hospitality Group. The Splendid Hospitality Group is an equal opportunities employer and a disability confident committed employer, committed to hiring a diverse workforce and sustaining an inclusive culture.