Night Receptionist
Location Description
The Reserve is a new and exciting luxury lodge resort set in the grounds of Chester Zoo. Nestled in nature and designed to offer an unparalleled guest experience. The Reserve combines world-class amenities with a unique sense of adventure and tranquillity.
Job Description
The Role
As Night Receptionist, you will ensure a smooth, secure, and friendly service during the overnight hours. From handling late check-ins and early departures to providing assistance and ensuring guest comfort, you’ll be key in delivering a seamless experience around the clock.
Responsibilities:
• Welcome and check in late-arriving guests
• Assist with guest queries, requests, and any incidents that occur overnight
• Prepare reports and support the night audit process
• Ensure the lobby and reception areas remain tidy and secure
• Liaise with all departments to maintain guest safety and comfort
• Handle, reservations, and early check-outs
• Respond to any operational needs with professionalism and calm
What We’re Looking For:
• Previous experience in a similar hotel night role.
• Strong understanding of hotel operations and guest service excellence.
• Calm under pressure with excellent problem-solving skills.
• Knowledge of hotel systems is a plus.
• Flexibility to work night shifts, weekends, and holidays
• A team player who leads by example, even when the rest of the world is sleeping.
The Reserve is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Troo Benefits
- Pension Scheme: Gear up for the future with our pension scheme that ensures your financial stability.
- Fantastic Food & Beverage Discounts: Calling all foodies! Enjoy mouthwatering discounts at our partnered restaurants and bars. Savor the flavours and make your taste buds dance with delight.
- Mind-Blowing Employee Discount Rates: As a TROO Hospitality team member, you get exclusive access to unbeatable travel discounts. Extend the adventure to your loved ones with Friend and Family Rates, making your travel dreams a reality at unbeatable prices.
- Long Service Incentives: Dedication deserves celebration! Our Long Service Incentives honour your commitment with special rewards and recognition for your loyalty over the years.
- Team Member pass so you can visit the zoo during your time off.
- An amazing working environment - Where else can you see critically endangered animals from your office window or stroll among rare giraffes and tigers on your lunch break.
