Opening in early 2025, The Standard, Brussels marks the hotel brand’s third outpost in Europe. Set in the city’s Northern Quarter, The Standard, Brussels brings the brand’s design, culture, and activation-driven philosophy to Belgium.

With 180 guestrooms (plus 20 residences), the modern, new-build project features many stages for The Standard’s renowned day- and nightlife. A ground-floor greenhouse welcomes guests and locals into the lobby lounge, restaurant, and terrace. Upstairs, The Rooftop features its own restaurant, bar, and garden—set to become a neighbourhood destination. Throughout the building, additional public and private event spaces are platforms for happenings.

The Standard, Brussels will welcome a new set of creative, dynamic guests into the brand ethos. In Brussels, The Standard’s signature mix of playful, sophisticated, unexpected hospitality finds roots and resonances in local culture. The simple premise behind The Standard is that it is anything but. Founded in 1999, the goals of every Standard are to up the aesthetic stakes and defy convention while attending to every detail, embracing our local communities, providing a welcoming and inclusive environment for our teams and, of course, delivering a smashing good time for our guests.

We are defined by our richness of personality, diversity of background and lifestyle and are now looking for a Guest Experience Agent who will embody our ‘Anything but Standard’ ethos as we commence our pre-opening period.

Your role

As a Guest Experience Agent, you will become part of an exceptional guest experience and front office team that will engage with our guests from pre-arrival, throughout the guests stay to post departure. Primarily you will provide our guests with unparalleled level of hospitality, from a seamless arrival and departure experience, to extensive reception services, assisting them with their queries and unexpressed wishes. You will help you create an environment where you will not only delight our guest, but also excite and surprise them to create the ultimate guest experience in Brussels, that is anything but Standard!

You will of course be on hand to provide information on hotel services and most importantly, as their host, make our guests feel welcome whilst they visit The Standard and our energetic and vibrant city; so you will need to be highly social, upbeat and friendly; confident and can handle pressure well; thrive in a high volume, high energy environment and can manage both detailed administration tasks and guest with ease.

This is not a ‘Standard’ Guest Experience Agent role, as you'll be one of the go-to persons for information about hotel services and be in know about all the ‘happenings’ and what’s going on in Brussel. So, being enthusiastic, upbeat, and friendly is a must! With this in mind you'll need to be confident, handle pressure well, thrive in a high-energy environment, and manage both detailed administrative tasks and guest interactions with ease.

Do you have what it takes to be our Guest Experience Agent at The Standard, Brussels....

A minimum of 1+ years’ experience as a Guest Experience Agent, Guest Relations Agent or Concierge gained within a similar Lifestyle Hotel or large 4- or 5-star Hotel in Brussels is essential for this role

In addition to this you may also have….

• A proven track record in a Guest Service/ Experience Agent, Bell or Door Assistant, Guest or Customer Relations role with the ability to engage and connect with a wide range of guests from different backgrounds, ideally gained in a similar ‘Lifestyle’ or boutique hotel sector
• In addition to those with experience, we are actively seeking candidates with a diverse range of lifestyle skills and welcome applications from those in the arts, music and entertainment industries
• Have your finger on the pulse of what’s new and happening in Brussels Culture, from Dining out, nightlife, the arts and city events
• Be able to multi-task
• Highly social, motivated and pro-active; acting with professionalism and positivity in all interactions
• Prior experience using Opera/ Opera Cloud PMS or Knowcross is advantageous however full training will be given
• Highly organised with great attention to detail
• Fluency in French and/or Dutch in addition to English is preferred for this role
• A flexible approach to working hours with the ability to work shifts, including weekends and occasional late-night work
• During the pre-opening period you will need to have a flexible approach to working hours which may include some late finishes and weekends as we prepare the hotel for opening.

If you think you have what it takes to be our Guest Experience Agent at The Standard, Brussels we’d love to hear from you!

All applicants must be eligible to live and work in the European Union. Documented evidence of eligibility will be required from candidates prior to commencing employment.

Benefits Include

• CDI - Contrat à Durée Indéterminée
• 20 Days Holiday + Public Holidays
• Meals on Duty (once hotel is open)
• Worldwide Travel Discounts via The Standard Advantage platform & Hyatt Hotels
• Employee & Family Rates across all Standard and Bunkhouse properties
• In-house Experience Programme
• F&B Discounts ranging from 25-50%
• Recruitment Referral scheme
• Local Transport benefit
• Eco-vouchers
• Social Committee with regular monthly social activities