General Manager

Our hotel is a charming and peaceful retreat nestled just outside the picturesque village of Oulton, conveniently located 4 miles from the vibrant Leeds City Centre. Our dedicated team is committed to fostering an inclusive environment characterised by enjoyment, trust, hard work, and unity, allowing us to deliver exceptional guest service to everyone who walks through our doors.

Job Description

Key role and reponsibilities

• Support, coach and challenge HODs to encourage effective decisions
• Coaching, mentoring, and developing members of the team
• Control payroll in line with budget on a weekly, monthly, and annual basis
• Collaborate with non-operational departments such as Sales, Marketing, and Revenue to drive profit and maximise revenue
• Ensure the smooth running of the hotel, where all areas of the business are managed and the guest service experience is delivered to the highest levels, ensuring both property and company standards are attained and adhered to.
• Working proactively with all key stakeholders to maximize guest satisfaction and comfort, delivering a positive and responsive approach to enquiries and problem resolution.
• Develops and implements strategies where key hotel metrics are identified, communicated and delivered where reports and tracking tools are reviewed and acted upon to ensure that strategies and initiatives are attained or exceeded.
• Working with key stakeholders, effectively manages and reviews the life cycle of the team within the hotel, fostering a culture of growth, development and performance whilst reflecting and promoting the company culture and values.
• Owner of the hotel budget, business and sales plan, ensuring that all areas of the business are controlled. Maximizing sales and profit, business opportunities and brand reputation, productivity and performance.
• Build and maintain effective working relationship with all key stakeholders and business partners both internal and external ensuring that all communications and activities are controlled and undertaken in a timely manner.
• Ensures adherence to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow up as required..

What We Offer

We want our staff to enjoy coming to work and provide a friendly and supportive environment for you to work in. You’ll develop personally through meeting and working with people from all over the world as we create memorable guest experiences together, and for those keen to develop you’ll have the opportunity to explore the business with various career options. In addition, on offer:

• Free Meals on Duty
• Free Parking
• Learning and Development Opportunities available through our Leadership Development Programmes
• Heavily discounted hotel stays and food & beverage discounts at IHG Hotels and Resorts Worldwide

• Access to IHG employee rates in hotels worldwide.
• Wage stream – Stream up to 50% pay as it is earned and set automatic savings to support your financial well-being.
• Fully funded and supported Apprenticeship programmes up to level 7
• Splendid Family discounts across our group - on accommodation, food and drink.
• Company Pension salary sacrifice scheme.
• Retail Trust Employee Assistance Programme (EAP) to give free, confidential 24-hour support and advice whenever you may need it.
• Employee referral scheme - refer a friend or family member and receive a £350 incentive payment.

About Us

Located in the tranquil suburb of Oulton, Holiday Inn Express Leeds East offers a welcoming and modern stay just minutes away from Leeds city centre With easy access to the M1 and M62 motorways, our hotel provides the perfect blend of convenience and comfort for both business and leisure guests. Whether you're exploring nearby attractions like Temple Newsam or attending meetings in the heart of Leeds, our friendly team is committed to delivering exceptional service. 

Join our passionate team and be a part of a dynamic, global brand that values its employees and their contributions!

Role in our Family

We are looking for a driven, passionate and innovative leader who will take overall ownership and accountability of the day-to-day hotel operation along with hotel strategy, whether that is maximising the hotels revenues, focusing on people development or empowering our team to create extraordinary experiences for our valued guest. You will take responsibility maintaining compliance within all the required brand and service standards and will take full accountability for Health and Safety. You will work closely with the regional teams who will support and guide commercial decisions.

What Happens Next

Does this role suit your skillset? Apply now, this takes a second, you’ll just need to provide some contact details along with a CV. Next, we’ll review your details, and if successful we’ll invite you to meet one of the team to learn more about you, and your experience and let us tell you more about the Splendid Hospitality Group.

At Splendid, our goal is to offer exceptional experiences for both our guests and our staff. Our team members at Splendid are committed to creating memorable guest experiences while also maintaining a great work environment with well-kept facilities. We consistently achieve top-notch performance, making positive contributions to society and leaving a lasting impact. As the leading hospitality company in the UK, we prioritise integrity, agility, excellence, and diversity. We are dedicated to nurturing an inclusive culture where everyone has the opportunity to succeed. Come and find out why Splendid is the best choice for your next career opportunity. The best choice for your next career opportunity.