The Restaurant

Nestled in the heart of Soho, our original BAO site opened in 2015 and quickly became a cult favourite — earning critical acclaim and holding onto a Michelin Bib Gourmand for an impressive nine years running. Inspired by the lively Xiao Chi houses of Taiwan, BAO Soho is where the journey began: serving up fluffy signature BAOs and bold Taiwanese small eats in a buzzing, intimate space.

At BAO, no two restaurants are the same. Each one is a creative chapter in our story — shaped by the founders’ memories, travels across Asia, and a deep love for storytelling through food. Soho is where it all started, and it continues to set the tone for our mission: to bring new and exciting dining experiences to life, one BAO at a time.

The Position

At BAO, we care deeply about creating memorable experiences — for our guests and our teams. As Supervisor, you’ll help set the tone during service, lead by example on the floor, and support your manager in keeping things running smoothly.

You’ll be someone the team can rely on, whether that’s training new starters, running a busy section, or jumping in wherever needed. It’s a hands-on role with real opportunity to grow.

What you’ll be doing:

• Supporting the FOH team during busy shifts and acting as shift lead when needed
• Running sections and helping keep service smooth, efficient, and joyful
• Training new starters and sharing knowledge with the team
• Handling guest feedback and ensuring high standards of service and presentation
• Supporting managers with floor plans, checklists, and daily briefings
• Being a reliable and positive presence on the floor

What we’re looking for:

• Experience in a busy, quality-led restaurant — ideally as a senior waiter or supervisor
• Confident leading a section and supporting others on shift
• Clear, friendly communication and a calm approach under pressure
• A great team player who’s happy to jump in wherever needed
• A desire to grow and take the next step in your hospitality career

The Benefits

We want working at BAO to feel like stepping into a warm, fluffy bao — soft, supportive, and full of good stuff. Here's what you'll get as part of the team:

Work-Life Balance

• 6 shifts across 5 days, with a maximum of one double shift
• Rotas released two weeks in advance so you can plan ahead

Growth & Development

• Personalised development plans tailored to your goals
• Access to School of BAO — workshops, talks, and hands-on training to help you master your craft

Perks & Discounts

• 50% off food and drink across all BAO and JKS restaurants
• Access to curated wine and meat suppliers at trade prices
• Discounts on BAO retail and takeaway items

Rewards & Recognition

• BAOcoin — earn rewards for living BAO values, then spend them in the BAOshop
• BAO Pyramid Scheme — earn up to £500 for referring someone to join the team

Milestones

• Perks to celebrate work anniversaries milestones

Celebrations

• Two company-wide parties a year: Wei Ya and Moon Festival BBQ

The Group

BAO quite literally means steamed bun. But BAO means so much more than that, a cult brand with a cult following that aims to inspire with design through food. Founded in 2013 by family trio, Erchen Chang, Shing Tat Chung and Wai Ting Chung in a carpark in East London to now spanning 7 restaurants across London, where each has its own story of Taiwanese Culture with unique experience, narrative and menu.

At BAO we seek people who warm our souls through cooking and hospitality. We strive to cultivate an environment where our design is inspiring, where our unconventional way of thinking bring humour and innovation; our detail challenges you to do your best.