Operations Manager

Right on the waterfront and next to the ExCel Exhibition Center, the hotel is only a 12 minute tube ride from Central London.

A fantastic opportunity to join the Doubletree by Hilton, London Excel, to lead the operation of this 287- bedroom hotel. The hotel has exciting plans for the future and is looking for an ambitious and dynamic Operations Manager to be part of that journey.

Benefits

• Worldwide employee discounts at Hilton Hotels through Go Hilton program;
• Hotel discounts across all Axiom Hospitality hotels – colleague rates and up to 50% discount on F&B;
• 28 days holiday, including bank holidays, increasing yearly to 33 days;
• Discounts across retail, restaurants, events and more through our benefits & rewards portal;
• Access to our Employee Assistance Line to support your Mental Health and Wellbeing;
• Use of Wagestream Financial Wellbeing platform, allowing instant access to your pay;
• Yearly complimentary Axiom Xcape stayover after one year of service;
• A growing team with great training, progression, and promotion opportunities;
• Rewards for referring a friend: referral bonus for recommending a new team member starts at £250 per successful hire;
• Free meals while on shift;
• Length of service awards, ranging from 1 year to 3, 5, 10 and 20-year rewards and more!

Your role

Responsible for managing hotel operations on a day to day basis working with Heads of Department to achieve and exceed Revenue and Guest satisfaction targets and Team Member engagement.

Specifically, you will be responsible for, but not limited to, performing the following tasks to the highest standards:

• Provide effective Operational leadership to the hotel management team and team members to ensure targets are met and exceeded;
• Plan, direct and coordinate the service delivery of all operational departments in order to meet and exceed guest expectations;
• Ensure Hilton SEP and QA targets are met and/ or exceeded, and Make it Right program is embedded;
• Ensure Health and Safety Audit targets are met and / or exceeded; Chair monthly Health and Safety Meeting in the absense of the General Manager;
• Ensure that operating costs and payroll are controlled throughout the operational departments;
• Seek and respond to Guest feedback in order to achieve positive outcomes and high levels of customer satisfaction;
• Conduct weekly Operations Meetings; lead daily morning meetings in absence of General Manager;
• Assist with Sales Hotel show rounds as required;
• Actively participate in hotel CARE program; attend and lead monthly CARE Meetings;
• Work in conjunction with the General Manager to manage projects in the hotel;
• Deputise in the absence of the General Manager.

The core skills and experience required to succeed

To successfully fill this role, you must possess the following qualifications, attitude, behaviours, skills, and values that follow:

• Strong leadership skills to effectively manage and motivate the team to achieve a high level of performance and exceed targets;
• Track record in being able to improve hotel customer service score; ability to drive standards in operational departments; ability to achieve operational consistency in Brand Standards.
• Passion for great customer service;
• Strong commercial acumen, with ability to manage and control budgets, costs and payroll;
• Develops management team and team members;
• Accountable and resilient with ability to work under pressure;
• Energetic, Positive, Can-do attitude; Good problem solver and organiser;
• Flexible and able to work evenings / weekends to meet the needs of business including Duty Management.

It would be advantageous, in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in similar role in a Hilton property with strong track record with QA/ SEP results or similar full-service brand experience in one of leading brands demonstrating strong results.
• Knowledge of Hilton ONQ property management systems;
• Desire to progress to Hotel Manager / General Manager role in future.

 

You must have the right to work in the UK to be eligible for this role. Documented evidence of eligibility will be required from all candidates prior to commencing employment.

Having these core skills will put you one step further to joining Axiom Hospitality and the DoubleTree by Hilton London ExCeL.

Opportunities for all

At Axiom Hospitality, we thrive on differences and believe it is critical to our success as a fast-growing hospitality company with global aspirations. We are proud to be an equal-opportunity workplace that seeks to recruit, develop, and retain the most talented people from various backgrounds, perspectives, and skills. We, therefore, encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

At Axiom Hospitality, we are making efforts to reduce our carbon, energy, water and waste footprint. We strive to be ethical in all we do and want to be a thriving, sustainable and responsible business for our people, our communities and our planet. Working closely with our Hotel Owners, we are committed to the journey to sustainability. In addition, we are working to reduce our hotels’ impact on the environment through internationally recognised eco-label certification.

Our hotels strive to be active members of their local communities by giving back where they can. Supporting local charities is important to our teams, from volunteering at soup kitchens to collecting donations and fundraising. Our hotels aim to leave a positive impact on their neighbourhoods. At Axiom Hospitality, we are working closely with our stakeholders to support our social impact commitment. Caring about people extends outside our business and is part of our DNA.