Duty manager

Crowne Plaza London - Heathrow

The Duty Manager is responsible for the smooth running and sucess of the daily operations of the front office.

Establish rapport and act as the main a point of contact for guests, visitors and contractors, assisting with requests and following up on queries.

Maintaining a safe working environment and responding to any emergency situations that arrise

Communicating and corresponding with key stakeholders to ensure clear and concise information is being passed between shifts and departments

Benefits

  • Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
  • Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
  • Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
  • Eye care
  • Free legal & money advice
  • Counseling sessions
  • Hospital & death benefit plans
  • Cycle to work scheme
  • Wellbeing tips and support fitness videos
  • Recipe ideas
  • Advice on keeping active and healthy living
  • Wellbeing podcasts and tv
  • Breathing exercises
  • 24/7 advice and support line
  • Team reward & recognition
  • Free meals on duty
  • Free parking

Work experience as a Duty Manager or similar management role
Previous experience in the industry preferred
Customer service experience
Team management skills
Strong organizational skills
Experience with facilities maintenance and/or security
Strong problem-solving skills
Availability to work in shifts including nights and weekends

Hotel

The Crowne Plaza London Heathrow hotel boasts a prime location just off the M4 Motorway, only a 5-minute drive from Heathrow Airport. With 465 bedrooms, guests can enjoy a variety of exquisite dining options, including British cuisine at Orwell’s Brasserie, fine-dining Indian dishes at Eriki, and the cozy atmosphere of the Bar Lounge or O’Driscolls Irish Bar

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.