Guest Service Assistant - 32 HOURS PER WEEK

A choice hotel for short weekend and shopping breaks in Edinburgh, Piries is close to Edinburgh Airport and offers all the comforts of a pleasurable and cost-effective hotel. Wrapped up in a traditional Scottish atmosphere, the hotel offers 32 en-suite bedrooms and a fully licensed bar. All rooms offer modern facilities including en-suite bathrooms and free WiFi.

The hotel is well connected to the rest of the city with Haymarket Station just a two-minute walk away. Guests have easy access to Edinburgh Old Town, Princes Street shopping, Edinburgh Castle and the Scottish National Gallery.

Job Description

At Piries Hotel we are looking for exceptional people to provide outstanding service to our guests and who put our people at the heart of everything we do.
This role is key in delivering the 'wow' factor to our guests as and when they interact with you on the Reception desk, as well as dealing with queries over the phone.
You will be fully trained and welcomed to the hotel, and supported throughout your journey, with rewarding development on offer during your journey and training plan.

What We Offer

We want our staff to enjoy coming to work and provide a friendly and supportive environment for you to work in. You’ll develop personally through meeting and working with people from all over the world as we create memorable guest experiences together, and for those keen develop you’ll have the opportunity to explore the business with various career options.

In addition, on offer:

• Apprenticeship programmes available
• Learning and Development Opportunities available through our Leadership Development Programmes
• Heavily discounted hotel stays and food & beverage discounts at IHG Hotels and Resorts Worldwide
• Uniform provided
• 24/7 Employee Assistance Programme for you and your family. Giving you access to counselling services, physical wellbeing & financial aid.
• Life Assurance
• 28 holiday days (pro rata for part time)
• Automatic Enrolment into a workplace pension scheme
• Wagestream – Stream up to 50% pay as it is earned and set automatic savings to support your financial wellbeing.

About Us

The life of every guest we care for is valuable, rich in history and have unique life stories. The team strive to work together and ensure the people who stay with us feel safe, happy and supported. The team are passionate and go above and beyond to help every guest live life to the full.

Role in our Family

Within Guest Service Assistant, key to your role is:

• To operate the hotel reception during your shifts
• Attend to guests needs and queries
• Follow Brand standards and procedures
• Deliver the best customer service, with a 'can do ' attitude
• Accurately process and communicate to guests via email and external websites
• To clearly communicate with other departments to ensure minimal impact on guest service
• To promote Brand Loyalty and encourage guests to sign up to the loyalty program

What Happens Next

Does this role suit your skill set? Apply now, this takes second, you’ll just need to provide some contact details along with a CV. Next, we’ll review your details, and if successful we’ll invite you to meet one of the team to learn more about you, your experience and let us tell more about the Splendid Hospitality Group.
The Splendid Hospitality Group is an equal opportunities employer and a disability confident committed employer, committed to hiring a diverse workforce and sustaining an inclusive culture.