The Position

As General Manager, you will be responsible for the overall performance of the front of house team, leading them by example to deliver the highest levels of service and an exceptional guest experience; and you will work closely with the Kitchen team to ensure that the quality of the food offering is consistently delivered, as well as the Directors to proactively drive the business forward.

If you have the following, then BAO wants to hear from you:

• Prior experience as a Restaurant Manager or General Manager within high quality restaurants;
• Warm, personable and professional nature;
• Be creative with excellent attention to detail;
• Passion for and knowledge of food and beverage and the London restaurant scene;
• Ability to inspire, motivate, lead and develop teams;
• Working knowledge of food hygiene and health and safety requirements;
• Ability to manage staff costs and review rotas accordingly;
• A good understanding of managing a P&L;
• Ability to implement and maintain effective standardised systems, processes and controls;

Good knowledge of or experience in Asian cuisine and culture is a bonus!

The Benefits

We want to create a great place to work that mirrors the soft fluffy embrace of a BAO

So let's see what will be in it for you:

Professional Development
- A supportive culture that aims to be pioneering in the people experience
- Access to School of BAO, L&D calendar, Linkedin Learning
- Personalised development plan
Lifestyle Perks
- Personal Dining Calendar, a meal on us every month
- Dining discounts at 30 brands
- Curated wine lists and meat supplier at trade price
- Discounted retail and takeaway
Taiwan Travel Club
- Trip to Taiwan to immerse yourself in the culture
Milestone Incentives
- Restaurant vouchers, culinary experiences, trips abroad, additional holiday allowance
Wellbeing Support
- Mental health support: Employee Assistance, Kellys Cause
- Discounted gym memberships, cycle to work scheme
Celebrations
- 2 Company-wide parties a year: Wei Ya Party, Moon Festival BBQ
- Taiwan Social Clubs: Grandmas Home Cooking Club, Hot Pot Supperclub
Family Support
- New-born Care Package
- Free kids parties in our restaurants for parents

The Group

BAO was founded by Shing and his wife Erchen and Shing’s Sister Wai Ting. Following a trip to Erchen’s homeland Taiwan, and having an mind bending experience when eating gua bao, the trio came back to London to perfect the bao recipe and kick-started BAO as a street food stall in East London in back 2013 to now 7 restaurants across Central London.

At BAO we seek people who warm our souls through cooking and hospitality. We strive to cultivate an environment where our detail, mastery and artistry challenges you to do your best, our design is inspiring, and where our unconventional way of thinking bring humour and innovation. We’re proud that BAO was recognised in The Sunday Times Best Places to Work 2024!