Operations Manager

Ibis Styles enriches a creative collection of uniquely designed venues, each with bold and surprising designs. A personalized concept, inspired by a purposeful theme, transforms into an active urban hotspot that inspires guests, locals, and digital communities. 

Located just a short distance from York’s historic city centre, Ibis Styles York is the perfect base for exploring the city’s attractions like the Railway Museum, the Shambles, and Riverside. York Racecourse and the Minster are also just a short drive away. Our dedicated team, known as Heartists, ensures that every guest has an effortless and enjoyable stay.

Job Description

Our Operations Manager at Ibis York should be supportive, proactive, analytical, and entrepreneurial; creating extraordinary experiences for our guests, fostering an empowered environment for our Splendid Family Members, whilst supporting and working closely with the General Manager to drive and achieve quality results, reflecting the company culture and values.

As Operations Manager, your key responsibilities will include:

• Oversee daily hotel operations: Manage the smooth operation of all hotel departments, including front desk, housekeeping, food & beverage, and maintenance.
• Replace the General Manager when in their absence
• Manage staff: Supervise, train, and motivate hotel staff to ensure excellent guest service and efficient operations, while also handling recruitment, performance management, and fostering a positive work environment to support staff development and retention.
• Budget management: Monitor and manage hotel expenses and budgets to ensure financial targets are met, including overseeing banking activities, managing cash flow, and ensuring accurate financial reporting and reconciliation.
• Commercial Management: Stay engaged with the hotel's local environment, manage its commercialization, ensure accurate information on TARS and websites, monitor service quality through guest feedback, collaborate with the General Manager on the sales plan, and oversee the operation of hotel points of sale
• Ensure guest satisfaction: Address guest complaints, resolve issues, and ensure a high standard of customer service is maintained.
• Maintain safety and cleanliness standards: Ensure the hotel complies with health and safety regulations, support external auditors during their audits, and ensure all necessary documentation and procedures are in place to maintain cleanliness and safety across all areas.
• Implement operational procedures: Develop and enforce standard operating procedures for various hotel functions to ensure consistency, while adhering to brand standards to maintain the quality and reputation of the hotel.
• Collaborate with the Region or Network: Work with marketing, sales, and other departments to drive occupancy and improve service offerings.
• Monitor inventory and ordering: Ensure adequate stock levels of supplies for hotel operations and manage ordering and inventory control.

What We Offer

Splendid Hospitality Group is proud to provide our family with a variety of benefits to enhance and drive engagement. We believe in consistent and tangible reward and recognition initiatives, and we put health and wellbeing firmly at the heart of our employer brand. Joining Splendid Hospitality Group is not just a career, but a deeply rewarding journey with limitless opportunities to develop and grow.

We offer:
• Heavily discounted hotel stays and food & beverage discounts at Accor Hotels and Resorts Worldwide
• Wage stream – Stream up to 50% pay as it is earned and set automatic savings to support your financial well-being
• Splendid Family discounts across our group - on accommodation, food and drink
• Company Pension salary sacrifice scheme
• Life Assurance
• Automatic Enrolment into a workplace pension scheme
• 28 holiday days
• Apprenticeship programmes available
• Learning and Development Opportunities
• 24/7 Employee Assistance Programme for you and your family. Giving you access to counselling services, physical wellbeing & financial aid

About Us

Ibis Styles York is a fully refurbished hotel, blending modern design with local history and culture. It is uniquely themed, offering exciting architecture, vibrant interiors, and Instagram-worthy spaces. Guests enjoy creative, comfortable rooms with modern amenities, including high-speed Wi-Fi and our custom Sweet Bed™. The hotel’s shared spaces are perfect for connecting with fellow travellers.

The culture in the hotel is very important, and that is, trying to deliver the Hotel’s goals and objectives whilst at the same time creating a fun and great work/life balance for all!

Role in our Family

What we need from you:
• Previous Operations Manager experience or Senior HOD
• Bachelor’s degree, higher education qualification or equivalent in Hotel Management / Business Administration is an advantage
• Three to five years prior operations management, or an equivalent combination of education and experience
• Experience required may vary based on the size and complexity of the operation
• To be considered for this role, you must have current experience as an Operations Manager or Senior HOD within a hospitality environment.
• Strong understanding of market pricing
• Experience with payroll systems, Learning Management Systems (LMS), and applicant tracking systems is preferred.
• Languages: Fluent in English. Proficiency in a third language is a plus.

Key experience include:
• Proven experience as an Operations Manager, with strong commercial acumen and the ability to drive sales
• Financially able to take appropriate action where necessary and get fully engaged in budget setting – to own the business
• In-depth knowledge of the local market and a solid network within the industry.
• Expertise in business planning, developing and implementing innovative initiatives to enhance guest experiences and drive revenue.
• Up-to-date knowledge of statutory obligations, including health and safety, compliance, and capex management
• Exceptional people management skills, with a track record of coaching, developing, and inspiring teams.
• Sharing the goals and value of the group within your team to drive team buy in and loyalty

What Happens Next

Does this role suit your skillset? Apply now, this takes seconds, you’ll just need to provide some contact details along with a CV. Next, we’ll review your details, and if successful we’ll invite you to meet one of the team to learn more about you, your experience and let us tell more about the Splendid group.

The Splendid Hospitality Group is an equal opportunities employer and a disability confident committed employer, committed to hiring a diverse workforce and sustaining an inclusive culture.