Groups Reservations Executive

If you are passionate about hospitality and skilled at organising unforgettable guest experiences, then this opportunity to join our Reservations team could be perfect for you.

As a Groups Reservations Executive, you will play a pivotal role in managing block bookings from initial inquiry to check-in. You’ll handle all aspects of the booking process, including responding to inquiries, preparing quotes, confirming reservations, and coordinating group requirements with various departments such as Front Office, Accommodation, and Food & Beverage. Attention to detail will be vital as you manage room allocations, special requests, and billing details to ensure every group’s stay is seamless and stress-free.

In this role, you’ll also build strong relationships with clients, acting as their primary point of contact and ensuring clear communication at every stage of the process. Your proactive approach will help anticipate needs and deliver exceptional service that exceeds expectations.

To thrive in this role, prior experience in hotel reservations or group/block bookings is essential. A background in guest services, excellent organizational skills, and a commitment to delivering outstanding service will set you apart.

As a Groups Reservations Executive at the Croke Park, you will be working for the family-owned Doyle Collection hotel group, which means that there are plenty of opportunities for your career to grow in Ireland and further afield in the UK and the USA!

The perks of working at The Croke Park Hotel

• 30 days of holiday including public holidays, increasing to 35 with length of service
• Free meals on duty as well as breakfast to get you started and all day tea and coffee for the caffeine lovers
• Discounted hotel rooms in the UK, Ireland and USA for you, your family and friends
• 50% off food when dining with the Doyle Collection
• Great location with easy access to public transport
• In-house training team dedicated to your personal development
• Reward and recognition programmes (earn bonuses, restaurant meals, overnight stays and extra days off!)
• Save money with our Cycle to Work scheme and plan for your future with our pension
• Staff summer parties, Christmas parties and regular team get togethers
• Refer a Friend bonus scheme
• Plus more...

The Croke Park, Dublin

Dublin's Iconic Sporting hotel is situated beside the impressive stadium playing host to the biggest GAA matches and concerts to visit the city. The Croke Park, a 4 star Doyle Collection property, offers 232 bedrooms, Hawthorn Restaurant, Sideline Bar and a charming garden terrace. The hotel boasts an energetic, and passionate team who showcase the warmth and kindness associated with Irish Hospitality daily.

The Doyle Collection

The Doyle Collection is a carefully curated collection of eight Irish family-owned luxury and urban hotels located centrally in London, Dublin, Washington DC, Cork and Bristol. What binds our hotels together is the Doyle service ethos - a real warmth and thoughtfulness.

We are proud to say that The Doyle Collection has maintained it's listing as one of the 'Best Large Workplaces' with Great Places to Work since 2017. This accolade means that our people are part of a culture of continuous improvement, working for leaders who are committed to the working environment.

Inclusion and diversity are key to us. At The Doyle Collection, where everyone is valued, and everyone is treated with fairness and respect. All our team members have the opportunity to thrive with an equal opportunities employer.