Reception Duty Manager

Location Description

Situated in the heart of the historic university city of Oxford, this beautiful 17th-century coaching-inn looks over the Examination Halls and Magdalen Tower.

Job Description

Who are we looking for? 

We are on the hunt for an outgoing Reception Duty Manager to continue the work of our excellent Front Office team. Sound like you?
If so, you’ll be brimming with the friendliness and warmth that TROO is famous for, and capable of energising our front of house operations with your infectious enthusiasm. You’ll be well-turned out, highly-motivated and bursting with confidence, which you’ll use to go above and beyond in making each guests’ experience truly special.

As you grow in the role, you’ll become a fountain of knowledge on the heritage of our unique properties, which you’ll use to keep customers informed and enlightened during their stay.

You’ll be the first and last face many of our visitors encounter, effortlessly reflecting our values of Loyalty, Integrity, Versatility and Excellence. And as you make the role your own, you’ll be nurtured and developed with considered career progression to ensure you flourish within our team.

You’ll have exceptional knowledge in hotel reception procedures and policies, a team leader that is hands on and lives hospitality daily.

Requirement for this role is minimum 1 year Hotel Reception Experience.

The Role
• Experienced reception supervisor or duty manger requirement
• To act as a hotel ambassador at all times as you will be representing the brand and the company.
• To comply with all Security and Health & Safety policies.
• Eye for detail, have the ability to maintain high standards, be receptive to training and coaching
• To have the ability to work under supervision, be polite and helpful to both colleagues and guests, have good communication skills, be friendly, enthusiastic and willing to learn.
• To have good level of spoken and written English and the ability to communicate and interact with multi-cultural clientele. Possess a positive, motivated, friendly, trustworthy outlook whilst on duty.
• To act upon guest feedback to continually improve our experiences.
• To look for ways to continuously improve personal knowledge and skills and be actively involved with leaders in the creation office best practices.
• Support the Rooms Division Manager with the operation and management of the front of house department.
Please note this is not a sponsorship role.

Troo Benefits

• Pension Scheme: Gear up for the future with our pension scheme that ensures your financial stability.
• Heroic Employee Assistance Programme: We care about your well-being, which is why we offer an Employee Assistance Programme to provide support and guidance when life throws its curveballs. Consider it your trusty sidekick in times of need.
• Fantastic Food & Beverage Discounts: Calling all foodies! Enjoy mouthwatering discounts at our partnered restaurants and bars. Savor the flavours and make your taste buds dance with delight.
• Mind-Blowing Employee Discount Rates: As a TROO Hospitality team member, you get exclusive access to unbeatable travel discounts. Extend the adventure to your loved ones with Friend and Family Rates, making your travel dreams a reality at unbeatable prices.
• Perks Galore with Reward Gateway: Get ready for a treasure trove of perks and discounts through our partnership with Reward Gateway. Explore a world of exciting offers on entertainment, fitness, shopping, and more. It's like having a magic box of goodies at your fingertips!
• Refer a Friend Scheme: Spread the word and reap the rewards with our Refer a Friend Scheme, where you can share the greatness of TROOHospitality and enjoy bonuses for every new recruit.
• Long Service Incentives: Dedication deserves celebration! Our Long Service Incentives honour your commitment with special rewards and recognition for your loyalty over the years.
• Meals on Duty: Fuel your success with free meals on duty, ensuring you're nourished and ready to conquer challenges during your work hours.