Night Auditor

Location Description

Mercure Aberdeen Caledonian is an elegant Victorian hotel in the city centre, overlooking Union Terrace Gardens.

 

Job Description

A meticulous Night Auditor embodies trust and reliability, taking ownership of nightly operations with precision and adaptability. Their dedication to financial accuracy is mirrored in their composed demeanor, fostering team trust through integrity and an unwavering pursuit of excellence. They adeptly manage diverse tasks during the night, showcasing unwavering dedication to exceptional service and ensuring seamless operations during non-traditional hours.

KEY ROLES AND RESPONSIBILITIES

Take full responsibility of the allocated floats during the night shift.

Ensure the night audit process is fully completed in line with company standards.

Consistently focus on ways to improve and drive customer service standards within your department.

Understand and implement company security standards during the night shift to ensure security of the hotel and guests.

Understand and be aware of average room rate, occupancy and be aware of budgeted and actual department figures.

Be knowledgeable on the hotel occupancy at all times to maximise commercially when selling rooms.

Monitor all guest accounts ensuring all charges are posted correctly with supporting documentation, working closely with the revenue and finance department to ensure accurate accounts, including allowances and adjustments.

Take reservations and cancelations in line with company and brand standard.

Maintain effective communication with all departments in the hotel.

Encourage ideas for improvement from employees, in order to create a versatile team.

Ensure all equipment is used in a safe and correct manner in line with company guidelines and risk assessments.

Ensure good working relationships with all colleagues in your department and hotel.

Be aware of and comply with all company and hotel rules/standards as laid out in the TROO team member handbook.

Complete all online training within the required timeframe and attend training as and when required.

Present yourself well-groomed and in full uniform as per the company standard.

Understand and adhere to the company cash and key policy, health and safety policy and fire safety procedures at all times.

Understand and adhere to the company food safety policy and allergen procedure as laid out by the hotel and company.

Understand and deliver excellent TROO service standards at all times.

Operate IT systems in line with company standards where required.

Be fully aware of and observe correct and current liquor licensing laws.

Troo Benefits

• Pension Scheme: Gear up for the future with our pension scheme that ensures your financial stability.
• Heroic Employee Assistance Programme: We care about your well-being, which is why we offer an Employee Assistance Programme to provide support and guidance when life throws its curveballs. Consider it your trusty sidekick in times of need.
• Fantastic Food & Beverage Discounts: Calling all foodies! Enjoy mouthwatering discounts at our partnered restaurants and bars. Savor the flavours and make your taste buds dance with delight.
• Mind-Blowing Employee Discount Rates: As a TROO Hospitality team member, you get exclusive access to unbeatable travel discounts. Extend the adventure to your loved ones with Friend and Family Rates, making your travel dreams a reality at unbeatable prices.
• Perks Galore with Reward Gateway: Get ready for a treasure trove of perks and discounts through our partnership with Reward Gateway. Explore a world of exciting offers on entertainment, fitness, shopping, and more. It's like having a magic box of goodies at your fingertips!
• Refer a Friend Scheme: Spread the word and reap the rewards with our Refer a Friend Scheme, where you can share the greatness of TROO Hospitality and enjoy bonuses for every new recruit.
• Long Service Incentives: Dedication deserves celebration! Our Long Service Incentives honour your commitment with special rewards and recognition for your loyalty over the years.
• Meals on Duty: Fuel your success with free meals on duty, ensuring you're nourished and ready to conquer challenges during your work hours.