Assistant Food & Beverage Manager

Location Description

The Reserve is a new and exciting luxury lodge resort set in the grounds of Chester Zoo. Nestled in nature and designed to offer an unparalleled guest experience. The Reserve combines world-class amenities with a unique sense of adventure and tranquillity.

Job Description

Position Overview

A new and exciting luxury lodge resort set in the grounds of Chester Zoo is opening August 2025 and we are on the lookout for a Food & Beverage Assistant Manager to join the team.

The Reserve is an exciting development of 51 savannah inspired luxury lodges, overlooking a beautiful lake or our giraffe habitat and connecting directly to the stunning Heart of Africa zone of Chester Zoo. From immersive experiences to quiet relaxation, The Reserve is a place to make lasting memories.

The Role

The Assistant Food & Beverage Manager will support the Food & Beverage Manager in leading all aspects of food and beverage operations at The Reserve. You’ll be instrumental in ensuring a seamless, high-quality guest experience while inspiring, developing, and supporting your team.

Responsibilities:

• Support the overall management of the food and beverage department, ensuring smooth daily operations.
• Maintain high standards of service, quality, and guest satisfaction.
• Lead, coach, and develop the team to deliver consistently exceptional experiences.
• Assist in recruitment, training, and performance management of team members.
• Coordinate with kitchen and front-of-house teams for efficient and effective service delivery.
• Manage shift planning, rotas, and operational staffing levels.
• Support stock control, ordering, and cost management.
• Ensure compliance with health and safety, food hygiene, and licensing regulations.
• Work closely with the Events and Sales team to deliver memorable private and corporate functions in our event space.
• Help create and implement service standards and operating procedures.
• Step in for the Food & Beverage Manager as and when required.

What We’re Looking For:

• Previous supervisory or assistant management experience in a food and beverage setting (hotel or resort experience is a plus)
• Excellent leadership and communication skills
• Strong guest focus with an eye for detail
• Organised, calm under pressure, and confident managing a busy operation
• Passionate about hospitality and people development
• Flexible and hands-on approach, including availability for mornings, evenings and weekends

Troo Benefits

• Pension Scheme: Gear up for the future with our pension scheme that ensures your financial stability.
• Fantastic Food & Beverage Discounts: Calling all foodies! Enjoy mouthwatering discounts at our partnered restaurants and bars. Savor the flavours and make your taste buds dance with delight.
• Mind-Blowing Employee Discount Rates: As a TROO Hospitality team member, you get exclusive access to unbeatable travel discounts. Extend the adventure to your loved ones with Friend and Family Rates, making your travel dreams a reality at unbeatable prices.
• Long Service Incentives: Dedication deserves celebration! Our Long Service Incentives honour your commitment with special rewards and recognition for your loyalty over the years.
• Team Member pass so you can visit the zoo during your time off.
• An amazing working environment - Where else can you see critically endangered animals from your office window or stroll among rare giraffes and tigers on your lunch break.