Food & Beverage Assistant

Location Description

The Reserve is a new and exciting luxury lodge resort set in the grounds of Chester Zoo. Nestled in nature and designed to offer an unparalleled guest experience. The Reserve combines world-class amenities with a unique sense of adventure and tranquillity. The resort has been designed to give guests an unforgettable experience, and we believe that begins with creating an environment where our team feels valued, supported and able to do their best work.

Our culture is built on kindness, collaboration and respect. We believe in looking after people, encouraging personal growth and celebrating individuality. We work hard, but we also support each other, share ideas openly and take pride in creating a positive, relaxed and welcoming workplace.

Job Description

As a Food & Beverage Assistant, you will be a key part of delivering exceptional dining experiences to our guests. Whether serving breakfast with a smile, supporting busy dinner service, or delivering room service to the highest standard, you’ll ensure every interaction reflects the warmth, attention to detail, and excellence that define The Reserve.

Previous experience in premium or luxury hospitality settings is preferred, with a strong focus on delivering service excellence and demonstrating meticulous attention to detail

Personal Attributes

• A genuine passion for hospitality and guest interaction
• Friendly, confident, and professional with a positive attitude
• Ability to work efficiently under pressure in a busy environment
• Excellent communication and team-working skills
• Attention to detail and pride in presentation
• Flexible, reliable, and proactive

Key Responsibilities

• Have a good knowledge and understanding of the preparation and service of all products within the food and beverage department.
• Ensure your department is laid and prepared in line with the service standards.
• Keep all food and beverage areas clean and presentable at all times by assisting in general cleaning tasks.
• Maximise on commercial opportunities within your department by taking every opportunity to upsell.
• Suggest ideas for department and hotel improvement/innovation.
• Ensure all equipment is used in a safe and correct manner in line with company guidelines and risk assessments.
• Deal with customer queries or concerns in a professional manner.
• Implement action on Hygiene Audits in order to enhance the environment and achieve positive consistent results.
• Ensure good working relationships with all colleagues in your department and hotel.
• Be aware of and comply with all company and hotel rules/standards as laid out in the team member handbook.
• Complete all online training within the required timeframe and attend training as and when required.
• Present yourself well-groomed and in full uniform as per the company standard.
• Understand and adhere to the company cash and key policy, health and safety policy and fire safety procedures at all times.
• Understand and adhere to the company food safety policy and allergen procedure as laid out by the hotel and company.
• Always understand and deliver excellent standards of service.
• Operate IT systems in line with company standards where required.
• Be fully aware of and observe correct and current liquor licensing laws. 

Troo Benefits

What We Offer
We want our team to enjoy coming to work, feel cared for and be proud of what they do. When you join us, you will have access to:
• Competitive salary package
• Pension scheme
• Food and beverage discounts across partner venues
• Exclusive travel discounts for you, plus friends and family
• Long service rewards
• Meals provided on shift
• A team member pass to enjoy Chester Zoo on your days off
• A warm, inclusive working environment where your wellbeing matters
• A truly unique workplace, where your daily surroundings include some of the world’s most incredible animals

Who we are

We care about creating a culture where people feel valued for who they are and supported in what they want to achieve. Our teams enjoy open communication, shared standards of excellence and the sense of belonging that comes from working somewhere special. We celebrate individuality, encourage fresh ideas and believe that kindness and professionalism can sit comfortably alongside luxury and high standards.