Turndown Attendant

Location Description

The Reserve is a new and exciting luxury lodge resort set in the grounds of Chester Zoo. Nestled in nature and designed to offer an unparalleled guest experience. The Reserve combines world-class amenities with a unique sense of adventure and tranquillity.

Job Description

Position Overview

A new and exciting luxury lodge resort set in the grounds of Chester Zoo is opening August 2025 and we are on the lookout for an attentive and detail-driven Turn Down Attendant to help deliver an outstanding evening experience for our guests.

The Reserve is an exciting development of 51 savannah inspired luxury lodges, overlooking a beautiful lake or our giraffe habitat and connecting directly to the stunning Heart of Africa zone of Chester Zoo. From immersive experiences to quiet relaxation, The Reserve is a place to make lasting memories.

Responsibilities:

• Provide evening turndown service in guest lodges, preparing rooms for a restful night
• Replenish amenities, adjust lighting, and ensure a calm and welcoming environment
• Maintain high standards of cleanliness, presentation, and guest privacy
• Assist with any evening housekeeping requests or guest needs
• Report maintenance issues or feedback to the relevant teams
• Communicate effectively with the team at Chester Zoo

What We’re Looking For:

• Impeccable attention to detail and pride in presentation
• A warm, respectful, and discreet approach to guest service
• The ability to work evening shifts
• Previous housekeeping or hospitality experience is desirable but not essential
• A calm and professional demeanour

Troo Benefits

• Pension Scheme: Gear up for the future with our pension scheme that ensures your financial stability.
• Fantastic Food & Beverage Discounts: Calling all foodies! Enjoy mouthwatering discounts at our partnered restaurants and bars. Savor the flavours and make your taste buds dance with delight.
• Mind-Blowing Employee Discount Rates: As a TROO Hospitality team member, you get exclusive access to unbeatable travel discounts. Extend the adventure to your loved ones with Friend and Family Rates, making your travel dreams a reality at unbeatable prices.
• Long Service Incentives: Dedication deserves celebration! Our Long Service Incentives honour your commitment with special rewards and recognition for your loyalty over the years.
• Team Member pass so you can visit the zoo during your time off.
• An amazing working environment - Where else can you see critically endangered animals from your office window or stroll among rare giraffes and tigers on your lunch break.