Membership Manager

Our heart, head and hands play a part in everything we do. By caring about the art of hospitality and perfecting every detail, we work together to uplift the lives of others. There is nothing quite like the satisfaction of providing an unrivalled service that is greatly admired.

If you are passionate about delivering an exquisite service within a 5-star environment, then we would like to hear from you.

ABOUT THE ROLE

The Membership Manager position is responsible for driving the membership sales, maximising all opportunities, and ensuring sales targets are met or exceeded in accordance with the business plan. As an ambassador for the spa this role will establish an exclusive membership base, building strong guest relations and manage an effective retention programme whilst driving and delivering ESPA and Corinthia brand standards.

ABOUT YOU

• Minimum 2 years experience in a sales role in a luxury hotel/spa/members club environment.
• Experience of new business development and strong marketing skills as part of a pre-opening.
• Outstanding guest relations and networking skills, with previous experience of handling high profile VIPs and senior executives.
• Ability to establish and maintain an exclusive membership base through proactive sales initiatives and building strong member relations.
• Excellent sales skills with the ability to ‘close the sale’.
• Strong experience and knowledge within the luxury market in Central London.
• Strong administration and organisational skills.

ABOUT CORINTHIA

Corinthia London combines contemporary flair with traditional grandeur. We consider ourselves as London’s elegant, uplifting grand hotel, intelligently designed for modern life. Situated in the heart of London, the hotel features 283 beautiful bedrooms, including 7 penthouses and 51 suites, elegant restaurants, and bars and the largest, most breath-taking multi award-winning spa in London.

OUR PROMISE TO YOU

We understand what is important to our colleagues and our benefits offering was tailored with this in mind.

• Highly competitive salary
• 29 days paid holidays per annum (inc. bank/public holidays)
• Complimentary dry cleaning of uniform
• Complimentary meals on duty
• Extensive recognition programs and length of service awards
• Enhanced pension entitlement
• Season ticket loan

Our focus is supporting your health and wellbeing and giving you more time with your family and friends by offering:

• Enhanced sick pay
• Eye test vouchers
• Access to Employee health and wellbeing programme
• Mental health and wellbeing workshops
• Discounted Salon, Spa, Food and Beverage and accommodation rates
• Discounted gym membership
• Discounts across our portfolio of international hotels

We will invest in you the same way you do it with us and provide you with access to:

• Learning & Development programmes
• Apprenticeship scheme
• Complimentary English classes
• Corinthia inspired gifts for special occasions
• Enhanced maternity and paternity pay
• Colleague social events

ELIGIBILITY

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK, or be able to acquire such eligibility. Documented evidence of eligibility will be required from candidates as part of the recruitment process.