F&B Assistant

Location Description

Mercure Aberdeen Caledonian is an elegant Victorian hotel in the city centre, overlooking Union Terrace Gardens.

 

Job Description

PERSONAL ATTRIBUTES

A dynamic F&B Assistant embodies trust and reliability, taking ownership of tasks with originality and versatility. Their passion for hospitality reflects in their warm smile, ensuring guest loyalty through integrity and excellence. They embrace the diverse needs of guests, demonstrating unwavering dedication to providing exceptional service and creating memorable experiences.

KEY ROLES AND RESPONSIBILITIES

Have a good knowledge and understanding of the preparation and service of all products within the food and beverage department.

Ensure your department is laid and prepared in line with the service standards.

Keep all food and beverage areas clean and presentable at all times by assisting in general cleaning tasks.

Maximise on commercial opportunities within your department by taking every opportunity to upsell.

Suggest ideas for department and hotel improvement/innovation.

Ensure all equipment is used in a safe and correct manner in line with company guidelines and risk assessments.

Deal with customer queries or concerns in a professional manner.

Implement action on Hygiene Audits in order to enhance the environment and achieve positive consistent results.

Ensure good working relationships with all colleagues in your department and hotel.

Be aware of and comply with all company and hotel rules/standards as laid out in the TROO team member handbook.

Complete all online training within the required timeframe and attend training as and when required.

Present yourself well-groomed and in full uniform as per the company standard.

Understand and adhere to the company cash and key policy, health and safety policy and fire safety procedures at all times.

Understand and adhere to the company food safety policy and allergen procedure as laid out by the hotel and company.

Understand and deliver excellent TROO service standards at all times.

Operate IT systems in line with company standards where required.

Be fully aware of and observe correct and current liquor licensing laws.

Troo Benefits

• Pension Scheme: Gear up for the future with our pension scheme that ensures your financial stability.
• Heroic Employee Assistance Programme: We care about your well-being, which is why we offer an Employee Assistance Programme to provide support and guidance when life throws its curveballs. Consider it your trusty sidekick in times of need.
• Fantastic Food & Beverage Discounts: Calling all foodies! Enjoy mouthwatering discounts at our partnered restaurants and bars. Savor the flavours and make your taste buds dance with delight.
• Mind-Blowing Employee Discount Rates: As a TROO Hospitality team member, you get exclusive access to unbeatable travel discounts. Extend the adventure to your loved ones with Friend and Family Rates, making your travel dreams a reality at unbeatable prices.
• Perks Galore with Reward Gateway: Get ready for a treasure trove of perks and discounts through our partnership with Reward Gateway. Explore a world of exciting offers on entertainment, fitness, shopping, and more. It's like having a magic box of goodies at your fingertips!
• Refer a Friend Scheme: Spread the word and reap the rewards with our Refer a Friend Scheme, where you can share the greatness of TROO Hospitality and enjoy bonuses for every new recruit.
• Long Service Incentives: Dedication deserves celebration! Our Long Service Incentives honour your commitment with special rewards and recognition for your loyalty over the years.
• Meals on Duty: Fuel your success with free meals on duty, ensuring you're nourished and ready to conquer challenges during your work hours.