About Hoppers

Hoppers was founded by JKS Restaurants and Karan Gokani in October 2015. The first Hoppers in Soho was inspired by toddy shops, home cooking and roadside stalls of Sri Lanka and South India, and served its namesake Hoppers alongside Dosas, Kothu, Short Eats, Rice and Roasts. The acclaim soon followed with reviews from London Evening’s Standard’s Fay Maschler and the late Sunday Times critic A.A. Gill who applauded Hoppers for its “seductive, comehither menu” and “spectacular, impressive, authentic, confident and swaggering kitchen”.The restaurant went on to secure its Michelin Bib Gourmand in its first year.

Following the success of Hoppers Soho, a second Hoppers at Marylebone’s St Christopher’s Place, themed around the iconic Tropical Modernist movement of the late Sri Lankan architect Geoffrey Bawa, opening in September 2017. Hoppers King’s Cross, the third and largest of the three restaurants opened in February 2020 inspired by the much-travelled coastal journey from Colombo, the island’s capital, to the historical Dutch town of Galle.

Our brand new Hoppers in Shoreditch inside the iconic Tea Builing is now open. Marking ten years since we opened Soho, our new restaurant looks ahead to the new chapter, with plenty of new dishes, drinks and stories to share.

In the past ten years Hoppers has won several awards and is recognised as one of the leading South Asian restaurant brands in the UK and internationally. Over the coming years, Hoppers has plans to grow across the UK and Internationally providing numerous opportunities for its team members to develop and take on new and exciting roles.

The role

The Senior Sales and Events Manager is a key leadership role responsible for driving proactive sales and overseeing all events at Hoppers.

RESPONSIBILITIES

SALES AND BUSINESS DEVELOPMENT:

• Proactively generate new business through outreach, networking, and relationship building.
• Leverage existing London contacts to drive exclusive and semi-exclusive hires.
• Establish and maintain strong relationships with local businesses, corporate clients, and key stakeholders.
• Develop and execute a local business strategy to increase visibility and engagement.
• Drive strategic partnerships that deliver incremental revenue and brand exposure.
• Create and implement showcase and networking events to drive business growth.
• Develop and implement a clear strategy to engage high spenders and loyal guests through personalised outreach and tailored experiences.
• Utilise the CRM database to proactively communicate with existing clients and identify upsell opportunities.
• Work with partners to deliver on-site activations, product launches, FAM trips, and special events.
• Deliver exceptional show-arounds, showcasing the full potential of each venue.
• Achieve and exceed monthly and annual sales targets through proactive activity.

EVENT MANAGEMENT:

• Act as the first point of contact for key enquiries, building rapport and understanding client needs.
• Manage all confirmed events from contract to execution, ensuring seamless delivery.
• Maximise key calendar dates through targeted outreach and tailored packages.
• Proactively identify ways to increase spend per head (SPH) across all event types, including private dining.
• Coordinate with operational teams to ensure flawless event execution.
• Prepare accurate event documentation, contracts, and function sheets.
• Provide personable post-event follow-up to drive repeat business and client loyalty.

COMMERCIAL PERFORMANCE:

• Monitor and analyse sales data, trends, and conversion rates.
• Produce regular sales reports and forecasts for senior leadership.
• Identify and capitalise on revenue growth opportunities across all Hoppers venues.
• Contribute to annual budget planning and manage departmental budgets effectively.
• Track and report on KPIs, targets, and competitor activity.
• Implement revenue maximisation strategies in collaboration with the wider sales team.

GUEST EXPERIENCE:

• Deliver exceptional service to all guests and clients throughout the event journey.
• Maintain strong communication with regular bookers and high-value clients.
• Handle feedback and complaints professionally to ensure client satisfaction.
• Record and update guest preferences to support personalised service.

TEAM MANAGEMENT

• Support, motivate and mentor our Events and Reservations Manager, providing clear direction and coaching.
• Set and monitor individual KPIs and development goals.
• Delegate tasks effectively while ensuring high standards of delivery.
• Conduct regular 1:1s, performance reviews, and development planning.
• Foster a collaborative, high-performing, and motivated team culture.
• Support onboarding and training of new team members as required.

ADMINISTRATION:

• Maintain accurate records in CRM and event management platforms (e.g. SevenRooms, Tripleseat).
• Process booking deposits and payments efficiently.
• Manage the events inbox and ensure timely, professional communication.
• Support the creation of sales decks, proposals, and promotional materials.
• Maintain up-to-date event contracts and documentation.

Benefits & Culture

Our team is the most important part of our business, translating our passion for genuine hospitality to our guests every day. We are proud to work with industry-leading talent and recognise the importance of offering our teams the tools, guidance and experience necessary to build confidence and grow.

We encourage you to bring your whole self to work and celebrate the skills and characteristics that make you unique. Your commitment to be kind and work hard comes with a range of benefits such as:

Treat Yourself

• Up to 50% off dining across JKS Restaurants
• Retail & Takeaway Discounts
• Code App Membership

Look After Yourself

• Discounted Gym Membership
• Stream – stream your pay earlier
• Company Donations for your involvement with Charities
• Employee Assistance Program
• Access to Financial Advice
• Wedding Gift & New-born Care Package - Celebrating your big occasions

Progress Yourself

• Access to our fantastic L&D Calendar
• A personalised learning & development plan to develop your skills and knowledge
• Career progression with a fast-growing, critically acclaimed restaurant group.

Be Yourself

• Additional holiday for every year with us (rising to 33 days)
• Employee referral scheme - paying up to £600 per referral
• Staff parties & long service awards
• Engagement events throughout the year

The Group

JKS Restaurants was founded by siblings Jyotin, Karam, and Sunaina Sethi in November 2008. Since its inception, the group has received critical acclaim and industry recognition, including 8 Michelin stars, 6 Michelin Bib Gourmands, a restaurant ranked among the World’s 100 Best Restaurants, and a spot in the Sunday Times Best 100 Places to Work 2025.

The JKS portfolio currently features Michelin-starred restaurants such as Trishna, Gymkhana, Kitchen Table, Sabor, and Legado, along with cult favourites Hoppers, Brigadiers, Berenjak, Plaza Khao Gaeng, Speedboat Bar, Bibi, and Ambassadors Clubhouse.

JKS Restaurants offers a unique opportunity to pursue a career in fine dining or to develop within trend-focused casual cuisine, with opportunities across all disciplines for those looking to advance their careers within a people-focused, collaborative hospitality group.