The Restaurant

Operating in Mayfair for over a decade, Gymkhana is inspired by the bars, social, sports, and members’ clubs of the British Raj in India. It serves contemporary Indian cuisine using seasonal British ingredients, with a strong focus on the tandoori oven. Since its opening in 2013, Gymkhana has garnered numerous accolades, including its first Michelin star and, in 2024, a second Michelin star, making it the first Indian restaurant in London to hold two.The restaurant was also named Restaurant of the Year by Restaurant Magazine and BMW Square Meal in 2014.

As Giles Coren of The Times remarked, "Gymkhana is the best restaurant I have ever been to."

The Role

This is a multifaced role where, as Reservations and Administration Assistant, you will manage and coordinate our reservation and office administration, in order to ensure a seamlessly efficient operation by supporting the site management team and each department with various administrative tasks.
Responsible for the day-to-day operations of Reservations. Ensuring you effectively respond to reservation inquiries via telephone and email, communicating with the restaurant regarding bookings, cancellations, and special requests, and providing exceptional customer service throughout.

The successful Reservations and Administration Assistant will have:

• Previous experience as a Reservationist; Office administrator or Reservations Agent
• A professional telephone manner;
• Proficient working knowledge of Microsoft Office programs;
• Good time management and organizational skills;
• A friendly but professional work ethic
• Extensive knowledge of reservation systems (SevenRooms, but not essential);

Duties include:

Reservations

• Manage the VIP phone
• Handle reservation inquiries across all communication channels efficiently.
• Process and manage bookings according to company policies and procedures.
• Maintain accurate guest records and preferences in booking systems.
• Optimise table allocation and capacity management.
• Handle VIP and special requests professionally.
• Coordinate with restaurants on specific booking requirements.
• Manage waiting lists and cancellations effectively.
• Respond to social media message

Administration

• Support various administrative tasks, including Rotas/S4, FSH, health & safety, notice boards, Notion, and Thrive
• General IT support across the site, ensuring our EPOS, WIFI, and all other systems are functioning and fit to operate.
• Responsible for Fire Safety and Health and Safety procedures.
• Adhoc ordering, and management of all stationery and office equipment.
• Responsible for recording and logging all maintenance requirements.
• Support ordering equipment including stationary, uniforms, crockery
• Organising and preparation of invoices.
• Manage inbox and correspondence effectively.
• Supporting team members with company procedures and policies
• Ensure excellent communication with guests throughout the booking process.

• Prior experience in reservations or restaurant administration in a fast-paced restaurant.
• Welcoming our guests & colleagues, always communicating in a professional and friendly manner.
• Experience managing multiple software relating to transactions, ordering, payroll, etc.
• Understanding of restaurant operations (preferred)

Benefits & Culture

Our team is the most important part of our business, translating our passion for genuine hospitality to our guests every day. We are proud to work with industry-leading talent and recognise the importance of offering our teams the tools, guidance and experience necessary to build confidence and grow.

We encourage you to bring your whole self to work and celebrate the skills and characteristics that make you unique. Your commitment to be kind and work hard comes with a range of benefits such as:

Treat Yourself

• Up to 50% off dining across JKS Restaurants
• Retail & Takeaway Discounts
• Code App Membership

Look After Yourself

• Discounted Gym Membership
• Wagestream – stream your pay earlier
• Company Donations for your involvement with Charities
• Employee Assistance Program
• Access to Financial Advice
• Wedding Gift & New-born Care Package - Celebrating your big occasions

Progress Yourself

• Access to our fantastic L&D Calendar
• A personalised learning & development plan to develop your skills and knowledge
• Career progression with a fast-growing, critically acclaimed restaurant group.

Be Yourself

• Employee referral scheme - paying up to £600 per referral
• Staff parties & long service awards

The Group

JKS Restaurants was founded by siblings Jyotin, Karam, and Sunaina Sethi in November 2008. Since its inception, the group has received critical acclaim and industry recognition, including 7 Michelin stars, 4 Michelin Bib Gourmands, a restaurant ranked among the World’s 100 Best Restaurants, and a spot in the Sunday Times Best 100 Places to Work 2024.

The JKS portfolio currently features Michelin-starred restaurants such as Trishna, Gymkhana, Kitchen Table, Sabor, and Lyle’s, along with cult favourites Hoppers, BAO, Brigadiers, Berenjak, Plaza Khao Gaeng, Speedboat Bar, Bibi, and Ambassadors Clubhouse. Pubs include The Cadogan Arms, The George and The Hound.

JKS Restaurants offers a unique opportunity to pursue a career in fine dining or to develop within trend-focused casual cuisine, with opportunities across all disciplines for those looking to advance their careers within a people-focused, collaborative hospitality group.