Executive Housekeeper

At our Hotel Indigo Chester, the neighbourhood is truly a place like no other. Each new chapter in this neighbourhood’s epic history has brought with it architectural traditions, and every Tudor building, half-timbered house and medieval construction in this beautiful place tells its own story. The city celebrates and commemorates these tales, bringing them to life for residents and visitors through popular parades, festivals and cultural events. Indeed, Chester is a cultural hub, a town that sparks and celebrates all forms of creativity.

From the 2000-year-old defensive walls that encircle the bewitching City of Chester to the vibrant arts scene and countless Bars, Restaurants and Nightclubs, this neighbourhood is positively buzzing. Enriched with local history our boutique hotel is a great base to explore this wonderful city.

Home to The Forge, our Restaurant with a traditional approach to contemporary British cooking. Our menu is a celebration of our passion for wild food. Marrying the refinement of century old techniques with the very best local ingredients, The Forge brings to life the flavours, textures and aromas of the lands that surround us.

This could be your opportunity to work somewhere completely unique, somewhere where you can be yourself, talk about the stories of our wonderful neighbourhood and put your stamp on the ever-evolving brand that is Hotel Indigo.

Are you out-going, full of energy and enthusiastic? A natural-born storyteller? Are you passionate about offering excellent customer service? Then our stunning boutique Hotel could be the place for you.

The Role:

We have an exciting opportunity for an Executive Housekeeper to join our team. This is a senior role where you’ll participate in the preparation of the Hotel’s strategic business plan and compile the Housekeeping departmental budget. You’ll plan your manpower to ensure the effectiveness of the department and plan work schedules for all members of the team to achieve maximum productivity levels. It will be your responsibility to ensure the Housekeeping team maintain quality standards, adhering to the agreed Housekeeping standards of performance and KPI’s. You will monitor and control inventories for operating equipment and linen to ensure par stocks are maintained and costs are controlled.

Working with the Management team you’ll create a positive work environment for not only the Housekeeping department but all team members. Leading by example, you’ll provide quality customer service while delivering a guest experience that is unique and brings the brand to life. In addition you will act at Duty Manager as and when required.

The Ideal Candidate:

We’re looking for an Executive Housekeeper with previous experience in hotels; ideally already in a similar role whereby you are managing a diverse team and in the similar sized property. To be successful in this position, planning and organisation skills are key as you will need to translate long/mid -term objectives into clear realistic actions for your team. As an Executive Housekeeper you’ll have some commercial awareness with the ability to understand and apply commercial and financial principles to their work as well as having strong communication skills. You’ll have excellent attention to detail and time management skills in order to juggle the changing priorities of each day. Having previously managed a team you’ll be able to hit the ground running and support the housekeeping team in providing a memorable service that our guests will remember.

All applicants must be eligible to live and work in the UK. As part of the recruitment process, you will be asked to provide documented evidence of eligibility.

Benefits:

• Heavily discounted Staff Room Rates at all Castlebridge properties for you and your friends and family, so everyone can enjoy a break away. Rates start from £50 per night, with breakfast included.
• 50% off your bill when you dine in one of our Restaurants or Bars.
• Fully funded Apprenticeship programme to develop your career without a reduction in your pay.
• Cycle to work scheme - save up to 40% on a wide range of bikes.
• Healthcare Cash Plans - dental, optical, medical and more available from just £1 per week.
• Referral schemes for referring your friends or family to join our team.
• Flexible shift patterns and contracts available to suit your lifestyle, we are 24/7 operation, meaning shift patterns to suit everyone.
• Monthly colleague recognition through our 5-Star Service rewards programme and monetary rewards for long service milestones.
• Use of Wagestream financial wellbeing platform, allowing you to access your pay as and when you need it.
• Employee Assistance Programme - free, confidential advice available 24/7 to you.
• An internal communications hub which acts as our very own social media platform, connecting you to your colleagues and the wider group in seconds.