Assistant Manager

About us

Wentworth Club is one of the world’s finest private members Golf and Country Clubs, famous for its outstanding three Championship golf courses, in addition to a luxury Tennis & Health Club. The Club is surrounded and entwined within the Wentworth Estate, one of the most prestigious private estates in the London suburbs where many of the world’s premier golfers have their home.

The Assistant Manager is responsible for flawless service delivery whilst maintaining an efficient and cost-effective operation. A keen eye for detail, working in an environment where no two days are the same with a wide range of events happening across the club.

You will be assisting the daily operations of our Clubhouse F&B outlets. You must have strong management skills working alongside the restaurant and bar management team and other team members. A passion for delivering the highest level of service, consistently exceeding the expectation of our members. An ability and desire to grow and develop our existing menus.

Key Areas of Activity

• Act with integrity and honesty, and in line with Club values.
• Role model Member-focused behaviors.
• Lead the team to have a shared understanding and vision of an exceptional Member experience.
• Create a welcoming environment, with a personalized service that connects with our Members.
• Recognize and reinforce Member led behaviors.
• Create a culture where Member feedback is seen as positive and an opportunity for continuous improvement.
• Lead the team to provide an individual experience through effective hospitality gestures, that exceed the Member’s expectations.

Operations

• Actively coach your team to maximise performance. Setting expectations and holding Supervisory team accountable for demonstrating the desired behaviours.
• Jointly accountable for the execution of the Food & Beverage business plan.
• Working alongside the outlet manager to train and develop staff in, in-house standards, industry standards, and job specific education and coaching.
• Along with the Outlet manager, actively monitor and review service & operational standards. Manage deviation and encourage continuous improvement.
• Actively promotes a commitment to Excellence in the service provided to our members.
• Maximises the interaction at all levels with Members to ensure they feel valued and engaged with the business, upselling the usage of the food and beverage areas. Taking the opportunity to listen to their feedback and their needs so that we can meet and exceed the expectations of our members.
• To handle and respond to Members’ comments where appropriate and to always ensure guest satisfaction.
• To be aware of current market trends and proactively look to improve and implement ideas for improved food and beverage service delivery.
• Ensure that the daily reports are completed, include all relevant information, and are copied to the Food & Beverage Manager, Assistant F&B Manager, Restaurant & Bar Manager, and other Assistant managers.
• Ensure that all checklists are completed and uploaded in a timely manner. Where required notify the correct department if corrections / support is required to meet the set standards.
• Ensure that all services in these areas are ready for operation at the specified time, and on leaving of the Outlet Manager you take the lead and ownership of the department.
• Constant overview of the daily operation to include, but not limited to, cleanliness, food, and beverage product, service delivery, clearing tables, and sufficient mise-en-place.
• To support the Head of Events & F&B Manager in planning and executing events, including but not limited to, the Annual Club Life Events Calendar, as well as corporate, private, internal and golf events for Members and their guests.
• Ensure all rooms are set up according to the details specified on the BEO/ Function Sheet and to the WW Standard.
• Meeting and greeting function organisers and ensuring all details for the function are correct.
• To communicate with all relevant departments any changes made by the function organiser.

Key Knowledge, Skills & Experience

• Proven ability to lead and inspire a team, fostering a culture of excellence and teamwork.
• Professional and proactive approach to guest service.
• Strong organisational and time management skills, with the ability to multitask and prioritise effectively.
• Able to demonstrate experience within a comparable environment where first class customer service is paramount.
• The ability to work under pressure and to multitask.
• Excellent communication and interpersonal skills, enabling you to build positive relationships with guests and team members.
• Passion for delivering outstanding customer service, consistently exceeding expectations.
• Creative thinking and problem-solving abilities to handle any challenges that may arise.
• Knowledge of food safety regulations and best practices.
• Ability to prioritise workload and handle several projects at any one time.
• Ability to work in a structured, organised and methodological manner, with excellent attention to detail.
• PC literate – Microsoft Outlook, Word, Excel, PowerPoint and Teams.
• xperience of using online booking systems to manage and coordinate events (preferable but training will be provided).
• Experience of using Jonas (not essential as training will be provided).
• Must be able to work evenings and weekends as this will form the basis of contractual hours due to the needs of the business.
• Have a passion for all things food and beverage.
• Possess a strong understanding of the high standards that are demanded from a luxury establishment.
• Have a creative mind with a passion and respect for the provenance of food.
• Relish the pressure of a busy environment.

Key Personal Attributes

• Able to communicate effectively with all stakeholders across the Club.
• Ability to work independently and use initiative.
• Demonstrate great teamwork.
• Flexible and adaptable to the changing demands of the business.
• Attention to detail and the ability to spot and correct errors.
• Lively personality, with great social and communication skills.
• Tenacious and resilient with ability to suffer setbacks.
• Smart, well presented and a sunny disposition, adhering to company dress code at all times.
• Able to work outside standard working hours including evenings and weekends where required.
• To carry out any reasonable instruction given by a manager or senior rapports.
• To always deal with all internal and external customers in a professional and courteous manner.
• To adhere to all Club regulations

Qualifications

• Ideally WSET Level 1 in wines and spirits
• Food Safety & Hygiene level 2 would be ideal.
• HACCP level 2 would be ideal.

Benefits

• Company Bonus Scheme
• Company Pension Scheme with Standard Life
• Enhanced Company Sick Pay, Maternity and Paternity
• Employee meals provided
• Corporate Gym and Spa Membership at the Berystede Hotel
• Birthday leave – 1-day paid time off
• Our exclusive Employee Engagement platform offers discounts at over 800 retailers, well-being centre, and much more.
• Comprehensive online courses and apprenticeships available
• Cash Plan with WPA
• Reward & Recognition schemes
• Cycle to Work Scheme
• Use of Golf and Tennis Facilities
• 20% discount in the Spa
• Company social events
• On-site parking available