Room Attendant

Location Description

Mercure Aberdeen Caledonian is an elegant Victorian hotel in the city centre, overlooking Union Terrace Gardens.

 

Job Description

PERSONAL ATTRIBUTES

A meticulous Room Attendant embodies trust and reliability, taking ownership of room cleanliness with precision and adaptability. Their dedication to maintaining pristine rooms is mirrored in their diligent work ethic, fostering team cohesion through integrity and an unwavering commitment to excellence. They adeptly handle diverse room cleaning tasks, showcasing unwavering dedication to exceptional service and ensuring comfortable and immaculate rooms for guests.

KEY ROLES AND RESPONSIBILITIES

Clean and tidy guest rooms, including making beds, changing linens, dusting, vacuuming, and cleaning bathrooms.

Replenish guest room supplies such as toiletries, towels, and coffee/tea.

Check and restock inventory of cleaning supplies and report any maintenance issues to the supervisor/ manager.

Follow hotel procedures for handling lost and found items.

Respond to guest requests and complaints in a timely and courteous manner.

Maintain a professional appearance and conduct oneself in a polite and respectful manner when interacting with guests and colleagues.

Ensure all guest rooms are secured and properly locked when leaving them.

Ability to work independently and as part of a team.

Strong attention to detail and ability to follow instructions.

Excellent time management and organisational skills

Good communication skills and ability to interact with guests and colleagues in a positive and professional manner.

Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

Collect laundry and dry cleaning for guests

Sort and count linen and towels for collection by the laundry company.

Ensure good working relationships with all colleagues in your department and hotel.

Be aware of and comply with all company and hotel rules/standards as laid out in the TROO team member handbook.

Complete all online training within the required timeframe and attend training as and when required.

Present yourself well-groomed and in full uniform as per the company standard.

Understand and adhere to the company cash and key policy, health and safety policy and fire safety procedures at all times.

Understand and adhere to the company food safety policy and allergen procedure as laid out by the hotel and company.

Understand and deliver excellent TROO service standards at all times.

Operate IT systems in line with company standards where required.

Be fully aware of and observe correct and current liquor licensing laws.

Troo Benefits

• Pension Scheme: Gear up for the future with our pension scheme that ensures your financial stability.
• Heroic Employee Assistance Programme: We care about your well-being, which is why we offer an Employee Assistance Programme to provide support and guidance when life throws its curveballs. Consider it your trusty sidekick in times of need.
• Fantastic Food & Beverage Discounts: Calling all foodies! Enjoy mouthwatering discounts at our partnered restaurants and bars. Savor the flavours and make your taste buds dance with delight.
• Mind-Blowing Employee Discount Rates: As a TROO Hospitality team member, you get exclusive access to unbeatable travel discounts. Extend the adventure to your loved ones with Friend and Family Rates, making your travel dreams a reality at unbeatable prices.
• Perks Galore with Reward Gateway: Get ready for a treasure trove of perks and discounts through our partnership with Reward Gateway. Explore a world of exciting offers on entertainment, fitness, shopping, and more. It's like having a magic box of goodies at your fingertips!
• Refer a Friend Scheme: Spread the word and reap the rewards with our Refer a Friend Scheme, where you can share the greatness of TROO Hospitality and enjoy bonuses for every new recruit.
• Long Service Incentives: Dedication deserves celebration! Our Long Service Incentives honour your commitment with special rewards and recognition for your loyalty over the years.
• Meals on Duty: Fuel your success with free meals on duty, ensuring you're nourished and ready to conquer challenges during your work hours.