De Vere Grand Connaught Rooms
De Vere Grand Connaught Rooms is our Iconic Events venue in London, and as this property does not have any guest bedrooms, the space is solely set up to run and host the most incredible meetings and events. We host movie premier after parties, high profile fashion, music and charity events, exciting exhibitions and conferences, large weddings and corporate meetings: our impressive event space and extensive meeting facilities means this property is always buzzing and an incredibly fun place to work.
Your commute: Grand Connaught Rooms is just 5 minutes from Covent Garden and Holborn tube stations and 30 minutes’ walk from Kings Cross, St Pancras and Euston train stations, we're well-connected for all major London transport links.
At De Vere, we warmly welcome everyone and foster a sense of belonging, where each person is valued and appreciated. Join our team and become part of a passionate group of individuals who genuinely care about the experiences we create for our guests and colleagues.
Assistant Front of House Manager
Are you ready to take the lead in delivering exceptional guest experiences as an Assistant Front of House Manager?
As the Assistant Front of House Manager your mission is to lead and coordinate the Reception and Public Areas teams in delivering a seamless and professional front-of-house experience for all visitors, while ensuring that event spaces and public areas are consistently clean, presentable and ready for use. You will support the overall guest journey, contributing to the success of events and upholding the venue's reputation for excellence in service and presentation.
You will also support the Conference & Events Manager with a variety of tasks and training activities which will in turn develop your management skills and experience to ensure the smooth running of the Public Areas and Reception teams. In this role you’ll continually learn and develop, have access to industry leading training and have the opportunity to develop your career with De Vere!
This is a full-time role that involves working a mixture of shifts to include earlies from 7:00am-3:30pm, lates from 2:30pm-11:00pm and middle shifts from 9am – 5.30pm – to include weekends on occasion.
Your Skills and Experience:
- Previous supervisory or management experience in facilities, housekeeping and/or reception, ideally in a hospitality setting
- Excellent organisational and problem-solving skills with a hands-on proactive approach and the ability to delegate effectively and have excellent communication, organistation and time management skills.
- Strong leadership and interpersonal skills with the ability to motivate and inspire team members, encouraging them to put their heart and soul into creating memorable moments for our guests
- Knowledgeable on Health & Safety, COSHH and manual handling regualtions
- Previous experience with Opera Cloud and Fourth Hospitality would be beneficial
- Most of all, you will share our values such as being graciously warm, demonstrating a genuine approach, anticipating guest needs and ensuring every detail is considered
Benefits:
The Pay & Benefits:
At De Vere we pay attention to the thoughtful details that inspire the loyalty of our permanent colleagues. That’s why we are proud to offer the following benefits for the role of Assistant Front of House Manager.
- £32,000 per year
- A share of the Service Charge to help boost your earnings and reward you for the service you deliver
- Free meals on duty in our colleague dining facilities
- We believe in celebrating your special moments too, which is why we offer an extra paid day off for your birthday, along with a £20 love to shop voucher.
- As a token of our gratitude for your loyalty, we'll treat you to an annual complimentary 2-night stay with dinner in a De Vere property of your choice, plus additional monetary rewards for reaching long service milestones
- Discover exclusive perks with our £50 colleague rates for overnight stays at De Vere properties, accompanied by a fantastic 50% discount on Food & Beverage.
- 31 days holiday each year (increasing annually up to 33 days)
- Venue closure over the Christmas period allowing you time off to enjoy the festive season
- Explore our Exclusively Yours Benefits portal, unlocking hundreds of discounts on retail, travel, and leisure activities.
- We are committed to your growth and offer excellent career progression opportunities, including access to our Apprenticeship programmes and study support.
- Take advantage of our Employee Assistance Programme, Hospitality Action, providing 24/7 health and wellbeing support, including free counselling.
- Experience the flexibility and convenience of Wagestream, our financial wellbeing platform, granting you instant access to your pay when you need it.
- We value your hard work and recognise your achievements through our monthly colleague recognition programme, You Are De Vere, culminating in an exciting annual colleague recognition event.
- Join a supportive team that knows how to have fun with regular team appreciation events, including memorable Christmas and Summer parties.
- Gain peace of mind with our Company Life Assurance scheme, ensuring financial security for your loved ones.
