HEAD WAITER

Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of Relais & Chateaux and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa, and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience.

Key Responsibilities

We are currently seeking a Head Waiter to be part of our Michelin Star Restaurant Front of House team to work alongside the Restaurant Manager in running the shifts.

• Meeting and greeting customers, organising table reservations
• To deal responsibly with payment transactions and maintain strict control of the bills
• To lead, manage and inspire junior staff to deliver outstanding customer service
• To work closely with the Management team and take their guidance to achieve high quality service standards as described in our Service Operating Procedures
• Ensure each guest receives impeccable service
• To take the take ownership of your section
• Taking guest food orders
• Delegating tasks and checking their execution
• Supervise the set up and breakdown of the restaurant
• Undertake monthly stock takes and overseeing and ordering of stock
• Responsible for H&S, FSA requirements, Allergy Laws and Hygiene ratings

About You

• Previous experience in a fine dining restaurant
• Be passionate about delivering the highest levels of service to our guest in an engaging way.
• Personality combined with the ability to engage everyone around you and build long-term rapport with both the guests and your team
• Good written and oral communication skills
• Enthusiastic, quick thinking and welcoming personality
• Good business awareness for achieving successful performance
• Have an eye for sales and help develop the business
• A great knowledge of food and wine
• The ability to mentor and supervise junior staff members
• Outstanding personal presentation and grooming
• Excellent attention to detail in all aspects of the role
• PC Literate, understanding of Microsoft outlook, Excel and Word

Benefits

Grantley Hall offers a wide range of benefits and opportunities for all employees:

• A monthly service charge - typically £2,400 annually
• 31 days holiday increasing to 33 days with length of service
• Access to earnings before payday (Wagestream)
• Free parking
• Complimentary meals when on duty
• Discounted modern and spacious live-in accommodation
• Celebrating success! Company parties, winter award ceremonies and team events and incentives through the year. We also celebrate training achievements, birthdays, babies, marriages and so much more…
• Team appreciation and wellbeing activities - Team member of the month awards, BBQ’s, ice cream van, team massages, competitions & prizes, seasonal gifts, flu jabs
• Grantley Hall discounts - 50% off food and 20% off beverage, £100 B&B for employees (£150 B&B for friends and family), 20% off spa and gift shop products
• Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector. We support our employees do more with their money and help their wellbeing be providing access to a wide range of stand out well being support.
• Discounted hotel stays with Relais & Chateaux and Pride of Britain hotels
• Complimentary bespoke uniform and annual shoe allowance
• Free sight tests for those eligible
• Onsite Team Gym with professional induction
• Refer a Friend Scheme where you can earn up to £1000
• 24/7 Employee Assistance Support line and online portal supporting ‘mind, money, move, munch’
• Grantley Academy to support your development
• Annual paid volunteering days