ASSISTANT RESTAURANT MANAGER - MICHELIN STAR

Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of Relais & Chateaux and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa, and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience.

Key Responsibilities

This is a unique chance to be part of a team delivering the ultimate dining experience, as the Assistant Restaurant Manager you’ll be reporting directly to the Restaurant Manager and will be overseeing all aspects of Front of House experience within Shaun Rankin's Fine Dining Restaurant & Private Dining Room at Grantley Hall. This is an amazing opportunity to work within one of the best Restaurants in Yorkshire.

• Working alongside the Restaurant Manager to run the shifts
• Meeting and greeting customers, organising table reservations
• To lead, manage and inspire your staff to deliver outstanding customer service
• Counting cash, reconciling payments and banking according to company systems
• Responsible for rotas/staffing levels
• Training and development of all staff using the company procedures
• Responding to customer queries and complaints
• Ensure each customer receives impeccable service
• Taking customers food orders
• Delegating tasks and checking their execution
• Undertake monthly stock takes and overseeing and ordering of stock
• Responsible for H&S, FSA requirements, Allergy Laws and Hygiene ratings

About You

• To be confident, self motivated and present a professional persona in all circumstances
• Have excellent interpersonal, verbal and written communication skills
• Strong administration skills including diary management
• Strong IT skills including knowledge of Microsoft Office Suite, Outlook and other commonly used office packages, and a working knowledge of GDPR
• Excellent organisational and time management skills
• The ability to work accurately, with high attention to detail
• The ability to manage workload and work under pressure to deadlines is essential
• Good teamworking skills and the ability to work with the wider team to ensure tasks are completed within a specified timeframe
• Project management skills Experience of meeting structure and etiquette
• A high level of confidentiality
• A flexible approach is essential given the fast-changing environment we will work in and the varied aspects of the role
• Held a similar position within a Michelin or 4 x AA Rosette establishment

Benefits

We offer a wide range of benefits and have excellent opportunities for career development and provide exceptional training programmes for all employees:

• Tips typically over £200 per month (£2,400 per year)
• Complimentary bespoke uniform and chef whites
• Complimentary meals whilst on duty
• Refer a Friend bonus - Earn up to £1000
• Complimentary employee car parking
• Complimentary state of the art onsite gym - with personal trainer support
• 31 days annual leave (including bank holidays) increasing with service
• Professional development opportunities at all levels
• Reimbursement on work shoes, sight tests and professional memberships
• Modern and spacious discounted live in accommodation for eligible roles
• Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector. We support our employees do more with their money and help their wellbeing be providing access to a wide range of stand out well being support.
• We celebrate success. With an annual awards ceremony as well team events and incentives. Throughout the year we also celebrate training achievements, birthdays, marriages, new babies and length of service awards.
• Employee Assistance Programme helpline and online support, along with wellbeing champions onsite
• Team Member of the Month Awards
• Discount on Grantley Halls Restaurants, Spa products and Gift Shop
• Discounted stays at Grantley Hall, as well as other Relais & Chateaux and Pride of Britain Hotels
• Cycle to work scheme
• Access to Wagestream, allowing you to instantly access your wages
• Simplyhealth - Health cash plan